topic Re: Arlo Pro 2 will stop recording/detecting motion VMB4000r3 in Arlo Pro 2

Arlo Pro 2 will stop recording/detecting motion VMB4000r3

AllanLam — Tue, 04 Feb 2020 19:49:57 GMT

At least once a week, one or both of my Arlo Pro 2s will stop recording/detecting motion. This seems to be occurring randomly. It's not always the same time and it's not always the same cameras.

Both of my cameras are placed in the front of my house so I should always get at least 2 notifications when I arrive home. I start to notice this issue when I only see recordings from one camera only, or when there's a period of time where I don't get any notifications at all.

All of my devices are up to date and I don't have any scheduled notification periods. I find that I need to restart each device in order to get them to start recording/detecting motion again.

Anyone else experiencing this? Is there anything I'm doing wrong?

Allan

Re: Arlo Pro 2 will stop recording/detecting motion VMB4000r3

ShayneS — Tue, 04 Feb 2020 21:49:12 GMT

Hi @AllanLam

When you mention restart, is this within the app or a physical reboot by removing > Re-inserting the battery?

Re: Arlo Pro 2 will stop recording/detecting motion VMB4000r3

Yenier00 — Wed, 05 Feb 2020 03:04:44 GMT

The Same thing happens To my cameras. Just after a few days they stop recording and i have to reset my base. This happens continuesly

Re: Arlo Pro 2 will stop recording/detecting motion VMB4000r3

africamonk — Wed, 05 Feb 2020 03:59:06 GMT

same thing happened to mine today, battery went under 50% ... stopped recording / motion sense.

reset motion % from app, working again,.

Re: Arlo Pro 2 will stop recording/detecting motion VMB4000r3

mrogers77 — Wed, 05 Feb 2020 13:24:35 GMT

Same thing here - just started recently - this always ends up being a problem on the server end, but it's getting really old. Can't rely on the system for it's intended purpose. I've had to reboot my system twice in the last 24 hours to get it recording again, including just a few minutes ago.

Re: Arlo Pro 2 will stop recording/detecting motion VMB4000r3

AllanLam — Fri, 07 Feb 2020 15:50:59 GMT

Hi @ShayneS

I have to restart the cameras from the app. Sometimes that works but other times I have to restart the base to get them to record again.

Re: Arlo Pro 2 will stop recording/detecting motion VMB4000r3

ShayneS — Fri, 07 Feb 2020 19:51:14 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo Pro 2 will stop recording/detecting motion VMB4500

SASANTIAGO — Sat, 22 Feb 2020 00:21:00 GMT

2 camera's stopped detecting motion. I can manueling record only. 1 camera went offline and now won't re-sync. Only 1 camera works. Any suggestions?

Re: Arlo Pro 2 will stop recording/detecting motion VMB4500

StephenB — Sun, 23 Feb 2020 18:36:36 GMT

@SASANTIAGO wrote:

2 camera's stopped detecting motion. I can manueling record only. 1 camera went offline and now won't re-sync. Only 1 camera works. Any suggestions?

Try the motion detection test on the camera that is still on-line: https://kb.arlo.com/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-device

Try bringing the offline camera inside near the base station, and then remove/reinsert the battery to reboot the camera. Then see if it is is working normally - if it is, then return it to it's normal location.