topic Re: Unable to active 5th camera after removing cam in Arlo Pro 2

Unable to active 5th camera after removing cam

Downloadable — Wed, 29 Jan 2020 14:14:48 GMT

I have an Arlo Pro 2 system with 5 cameras. After dealing with the nasty battery drain conundrum, which has kept my cameras down for a bit, I was testing an original Arlo cam with my base station. After restoring my 5 Arlo Pro 2 cams, I had to remove the original cam from the system, but I can’t add my 5th Arlo Pro 2 cam Back. I suspect the backend still sees the original Arlo cam as the 5th even though it was just removed. My Arlo pro 2 cam is stuck at “Your device is inactive. Activate the device to see it here.” After I hit activate, it takes me to a subscription page. I need help reactivating the 5th Arlo Pro 2 cam back to my account.

Re: Unable to active 5th camera after removing cam

jguerdat — Wed, 29 Jan 2020 14:41:58 GMT

You can actually have >5 cameras on the free plan at once but will only be able to use 5. One or more cameras will be inactive. It may depend on whether you're using the app (which one?) or the web site. There at least used to be a spot in Settings where you slide cameras to be (de)activated in that case. I don't find it now but then I don't have this situation.

Go through the whole settings section to see if you can find it.

Re: Unable to active 5th camera after removing cam

Downloadable — Wed, 29 Jan 2020 17:42:23 GMT

Thanks- I will definitely check this out a bit later when I return home. Thanks for the tip.

Re: Unable to active 5th camera after removing cam

Downloadable — Thu, 30 Jan 2020 13:42:11 GMT

Unfortunately, this does not seem to work. When attempting to activate the device From the web, I get the same issue.

Re: Unable to active 5th camera after removing cam

jguerdat — Thu, 30 Jan 2020 13:58:23 GMT

Use the Contact Support link at the bottom here. I got nuttin'...