topic Re: App says Arlo device appears offline in Arlo Pro 2

App says Arlo device appears offline but recent video shows up in library

greenweenie — Mon, 27 Jan 2020 20:09:21 GMT

App on one phone says Arlo device appears offline for 2 cameras on a separate base station online for the other basestationbut recent video shows up in library on the same device and my other phone and the website shows them as online (new app installed)

Re: App says Arlo device appears offline

N4KHQ — Sun, 26 Jan 2020 14:42:15 GMT

Do you have to different email address and accounts for each Arlo Base station as opposed the sharing a second account?

Re: App says Arlo device appears offline

greenweenie — Sun, 26 Jan 2020 15:43:13 GMT

Yes... I sign in with my own email address as opposed to the other phone signs in with a second different address

Re: App says Arlo device appears offline

N4KHQ — Mon, 27 Jan 2020 16:04:37 GMT

I would delete the app on the phone not working reinstall and try login in again. Might or might not work.