topic Arlo pro 2 always showing 0% in Arlo Pro 2

Arlo pro 2 always showing 0%

mm1233 — Thu, 23 Jan 2020 22:25:44 GMT

Hello, so I have a problem with my new arlo pro 2 camera. I think its something wrong with charging. It always shows that battery is low (on 0%), i tried charging it all night and I have also changed the battery from another camera, and its still the same. Did anyone had the same problem?

Thank you

Re: arlo pro 2

ShayneS — Thu, 23 Jan 2020 22:26:35 GMT

Hi @mm1233

Does this "0%" show on the web browser as well?

Re: arlo pro 2

jguerdat — Fri, 24 Jan 2020 14:35:35 GMT

Try removing and resyncing the camera.

Re: Arlo pro 2 always showing 0%

Look4Answ — Fri, 24 Jan 2020 18:30:13 GMT

I had the same problem (over a year ago) when I tried to power my camera with a non-Arlo power adaptor. My system has two cameras and came with one adaptor. I wanted my system operating with both cameras on AC power. So I had to buy another battery in order to get a second adaptor. (could not buy just an adaptor). I have not had the described problem using the Arlo adaptor and cable.

Re: Arlo pro 2 always showing 0%

StephenB — Sun, 26 Jan 2020 12:31:33 GMT

@mm1233 wrote:

It always shows that battery is low (on 0%), i tried charging it all night and I have also changed the battery from another camera, and its still the same.

If you are seeing 0% charge when you put in a charged battery from another camera, then I suggest exchanging the camera with the seller. If that is no longer possible, then contact support. https://www.arlo.com/en-us/support/contact.aspx

Though as already suggested, first confirm that you are seeing this status in both the app and the web client.