topic Re: Arlo Pro 2 Video Quality in Arlo Pro 2

Arlo Pro 2 Video Quality is low. Upload speed is 3-4 mbps.

LeighJB — Fri, 20 Dec 2019 17:14:57 GMT

I've recently installed a single Pro 2 and base station and getting very low quality video.
Having tried all the usual troubleshooting methods, I contacted my ISP to see if they could help and got a static IP address, still no improvement.
As i understand it, Arlo will adjust the video quality down if it detects low upload speeds, my upload is consistantly 3-4mbps with no other devices using my network.
What else can I do/try?

Re: Arlo Pro 2 Video Quality

michaelkenward — Fri, 20 Dec 2019 10:40:51 GMT

@LeighJB wrote:
...I contacted my ISP to see if they could help and got a static IP address, still no improvement.

That's a new one. Probably one of those "let's try anything" moves.

@LeighJB wrote:
my upload is consistantly 3-4mbps with no other devices using my network.

Your upload speeds are less than great, especially when you start to do other things.

Re: Arlo Pro 2 Video Quality

LeighJB — Sat, 21 Dec 2019 19:15:35 GMT

I would have thought that upload speed is sufficient, I only need the camera when I'm NOT at home, so nothing else is using it.

Re: Arlo Pro 2 Video Quality

michaelkenward — Sat, 21 Dec 2019 19:37:23 GMT

What are the minimum requirements for installing and using my Arlo system?

Note, speeds are quoted per camera.

Re: Arlo Pro 2 Video Quality

LeighJB — Sat, 21 Dec 2019 19:40:00 GMT

Yes understand that, I have ONE camera only

Re: Arlo Pro 2 Video Quality

StephenB — Sat, 21 Dec 2019 21:02:01 GMT

@LeighJB wrote:
Yes understand that, I have ONE camera only

Your network is over the spec, so you should be ok with one camera.

Can you try sharing a one of your videos here? If needed, aim the camera to a view that you are ok with sharing.

Re: Arlo Pro 2 Video Quality

LeighJB — Mon, 23 Dec 2019 02:33:39 GMT

Sure, here's a still of my driveway, gate is approx 25ft away from the camera.
I can't even read the licence plate of my own car further than 10ft away!

Re: Arlo Pro 2 Video Quality

JessicaP — Mon, 23 Dec 2019 16:43:45 GMT

Hi LeighJB,

Try setting your Arlo Pro 2 to "Best Video" on the "Power Management" settings. You can change this by going to Settings > Video Settings > Power Management.

Feel free to read more here to learn how to improve your image quality: How do I get better picture quality from my Arlo camera?

Re: Arlo Pro 2 Video Quality

LeighJB — Mon, 23 Dec 2019 18:58:36 GMT

That was the first thing I did, all three modes have the same low image quality

Re: Arlo Pro 2 Video Quality

JessicaP — Mon, 23 Dec 2019 23:12:17 GMT

Make sure that your signal strength is showing full bars to ensure the connection is strong between your camera and your Base Station. And try to remove the battery off from the Arlo Pro 2 camera and then re-insert it back in to see if that improves it.

Re: Arlo Pro 2 Video Quality

LeighJB — Mon, 23 Dec 2019 23:41:48 GMT

Yes I have done all the basic troubleshooting. I should also note that in the live view and camera position set up sessions, there is an approx 15 sec delay in the feed.

Re: Arlo Pro 2 Video Quality

JessicaP — Mon, 30 Dec 2019 18:07:54 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Arlo Pro 2 Video Quality

LeighJB — Tue, 31 Dec 2019 11:10:43 GMT

This is quite disappointing to be honest.
The Arlo support was of no help at all, merely advised the basic troubleshooting that is in the manual or available online.
I joined the community to get some actual real world technical expertise on the problem I'm having.

Re: Arlo Pro 2 Video Quality

JessicaP — Tue, 31 Dec 2019 16:41:33 GMT

Let me reach out to you via private message to gather more information from you since you reached out to the support team.

Re: Arlo Pro 2 Video Quality

appaddle — Thu, 16 Jan 2020 05:08:24 GMT

Ever get anywhere with this? Have had the same issues with our Pro 2's, in the same room w base station and can't read 4 inch tall letters printed on a box all of 12 feet away.

Re: Arlo Pro 2 Video Quality

LeighJB — Thu, 16 Jan 2020 05:51:25 GMT

Unfortunately not, but the more I read other posts in the community on the same subject, the more I think I understand what is really going on here.

Re: Arlo Pro 2 Video Quality

StephenB — Thu, 16 Jan 2020 13:41:13 GMT

@appaddle wrote:

can't read 4 inch tall letters printed on a box all of 12 feet away.

Perhaps take a snapshot from the web ui, and post it here.

Re: Arlo Pro 2 Video Quality

mamarcac — Thu, 16 Jan 2020 19:08:37 GMT

Arlo compresses the living heck out of the videos to save cloud server space. When the Ultras were released a bunch of us posted how we saw video quality degrade at that time for non-Ultra cameras. There was one patch released last year that improved the quality but it's not 720p (or 1080p) by a long shot. One of the "gurus" on this site claimed HD resolution, I asked him to upload a sample video, and it was complete trash with compression, pixelation and ghosting.

The Arlo Moderators on this forum might be bots, that's not a joke. Sometimes users can help each other but that's about all you'll get.

Re: Arlo Pro 2 Video Quality

LeighJB — Thu, 16 Jan 2020 23:49:56 GMT

What mamarcac posted is exactly what I was eluding to, and this is why I believe now there is no real solution to the problem.

Re: Arlo Pro 2 Video Quality

appaddle — Wed, 22 Jan 2020 03:30:45 GMT

Well that's a shame. But good to know I wasn't taking crazy pills, thinking the image quality used to be different/better.

And a shame that despite our 2 Pro 2's and Arlo Baby, we returned the 3 camera kit we had recently bought ot extend our system, and cancelled our Arlo Smart subscriptions. If a $25 Yi Home cam is giving me legible images, no need to spend more cash here.

If we didn't love our Arlo in the first place, we wouldn't have gotten the Arlo Baby...