topic Re: Base station and app do not connect in Arlo Pro 2

Base station and app do not connect

bogusz245 — Mon, 20 Jan 2020 19:45:38 GMT

My house is not monitored by any cameras for a month. The Arlo app does not find my station (VMB4000), on any of my devices. It's a pile of junk, I recommend everyone to put theirs in the garbage can.

Re: Base station and app do not connect

TomMac — Sun, 19 Jan 2020 14:10:45 GMT

Did you attempt this on the web access ?

It is much more stable/easier vs the apps.

https://my.arlo.com

Re: Base station and app do not connect

bogusz245 — Sun, 19 Jan 2020 20:05:42 GMT

It doesn't connect, I've tried it before.

Re: Base station and app do not connect

ShayneS — Mon, 20 Jan 2020 19:45:25 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Base station and app do not connect

bogusz245 — Mon, 20 Jan 2020 21:23:06 GMT

Yes, I did actually, 2 times and no one answered.

Re: Base station and app do not connect

ShayneS — Mon, 20 Jan 2020 21:41:40 GMT

HI @bogusz245

I have escalated your case # 41400699. Support will be reaching out to you soon.