topic Re: Arlo Pro Camera Pro 2: Not showing up on second iPhone's app in Arlo Pro 2

Pro 2 is Not showing up on second iPhone's app

AZMF — Thu, 16 Jan 2020 21:27:03 GMT

I changed my router to an Eero and reconnected Arlo base station to new network. I have the Arlo app installed on two different iPhones. One phone's app found the camera, the second did not. I have uninstalled and reinstalled the app on second phone but still no camera. Any and all suggestions welcome.

Re: Arlo Pro Camera Pro 2: Not showing up on second iPhone's app

ShayneS — Thu, 16 Jan 2020 21:27:56 GMT

Hi @AZMF

Is this a granted access account having an issue, or is this the admin account on both phones?

Re: Arlo Pro Camera Pro 2: Not showing up on second iPhone's app

AZMF — Thu, 16 Jan 2020 21:43:51 GMT

It is a granted access account that never had this problem in the past.

Re: Arlo Pro Camera Pro 2: Not showing up on second iPhone's app

ShayneS — Thu, 16 Jan 2020 21:53:10 GMT

Have you tried to remove the account & re-add it?, And/or remove access to the specified device & re-add access?

Re: Arlo Pro Camera Pro 2: Not showing up on second iPhone's app

AZMF — Fri, 17 Jan 2020 00:00:01 GMT

I have removed and reinstalled the app. I haven't tried to remove and regrant access. I will give that a try. Thanks

Re: Arlo Pro Camera Pro 2: Not showing up on second iPhone's app

AZMF — Fri, 17 Jan 2020 00:39:19 GMT

Removing and re-granting access worked and I now have the camera on the app. However, there are no alerts coming across on second phone.

Re: Arlo Pro Camera Pro 2: Not showing up on second iPhone's app

AZMF — Fri, 17 Jan 2020 00:55:39 GMT

It would help if I had gone into the phone's settings and allowed for notifications. Voila, it works. Thank you for your assistance Shane S.

Re: Arlo Pro Camera Pro 2: Not showing up on second iPhone's app

ShayneS — Fri, 17 Jan 2020 17:39:51 GMT

@AZMF

You are welcome!

I am glad we could resolve the issue for you. Have a good weekend.