topic Re: Over two weeks of waiting on a case and no updates in Arlo Pro 2

Haven't heard back from support team over two weeks. Problem with camera activity detection.

simba007 — Wed, 15 Jan 2020 22:21:43 GMT

Hi guys and gals,

I've been waiting over 2 weeks for a response to my case 41360953 with no information. Chat won't connect and I never get through to a live person to discuss it with - camera activity detection has essentially gone to crap on a few of my cameras. We are blessed with a neighbor that loves to be part of our everyday lives, so I want to make sure she's not trespassing. The specific Arlo Pro 2 camera is missing activity in the center of the frame. It will pick up a person walking their dog, but it will miss a car pulling out of the driveway. I don't get how inconsistent the cameras are, it's so frustrating.

I do not have activity areas, and all cameras are at 100%. Any ideas?

Re: Over two weeks of waiting on a case and no updates

simba007 — Wed, 15 Jan 2020 17:37:06 GMT

Here's a screenshot of the area that it picks up. I can't figure out how to attach more than one picture.

Re: Over two weeks of waiting on a case and no updates

simba007 — Wed, 15 Jan 2020 17:37:37 GMT

And another.

Re: Over two weeks of waiting on a case and no updates

JessicaP — Wed, 15 Jan 2020 22:22:35 GMT

Hey simba007,

I was able to check your case and it looks like you've contacted the support team through live chat and they've updated your case for you. If you're still experiencing some problems, don't hesitate to update the case via email so the support team can assist you further.