topic Re: Arlo Pro 2 system and Ipnone 7 in Arlo Pro 2

Receiving "Getting Status" Error with granted access account

Cinnaron5 — Tue, 14 Jan 2020 21:51:25 GMT

I have admin rights to our system and granted my wife's iPhone permission to access. When see opens the app the camera views will only show "getting Status". I have to reboot her phone each time to clear the home screen so she can view the camera screens. Has anyone ran in to this issue?

Re: Arlo Pro 2 system and Ipnone 7

ShayneS — Tue, 14 Jan 2020 21:50:38 GMT

Hi @Cinnaron5

What OS version is her phone running? & what is the version of the Arlo app she is using?

Re: Arlo Pro 2 system and Ipnone 7

Cinnaron5 — Tue, 14 Jan 2020 22:31:26 GMT

We both are using the 2.12.2 version app released 1/2/2020. I our iiOS is 13.3.

Re: Arlo Pro 2 system and Ipnone 7

ShayneS — Tue, 14 Jan 2020 22:52:18 GMT

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Arlo Pro 2 system and Ipnone 7

Cinnaron5 — Tue, 14 Jan 2020 23:57:08 GMT

ShayneS,
I have tried anything much to mention. I’ve looked at the settings on my phone to see if I had forgotten a step. I’ve rebooted the base station. The only thing that works (temporarily) is booting her iPhone. That only works when you initially open the app.

Re: Arlo Pro 2 system and Ipnone 7

ShayneS — Wed, 15 Jan 2020 00:43:35 GMT

Have you tried to remove & re-reinstall the app?

Re: Arlo Pro 2 system and Ipnone 7

Cinnaron5 — Wed, 15 Jan 2020 01:02:00 GMT

No, I had considered that but haven’t. I’ll give that a try.