Customer Service help

BokehWarrior — Tue, 14 Jan 2020 19:21:40 GMT

Opened a case with Arlo support. Everything was going fine in terms of communicating with the rep assigned to the case. Then when I was asked for information regarding my home setup. I no longer received any further replies. Then I got a message from the rep saying he was going to close the case if I didn't reply. Thinking I must of messed up the case update, I tried again and made sure the case update was successfully updated. A few days pass and again the rep says he's going to close the case soon if I don't reply.

So I reply to the rep explaining that I was updating the case but it was clearly not updating the case online. The rep replied saying I could send the update to the support email address, so I did. Again, a few days later I was told the case was going to be closed.

I was a bit annoyed now so I opened an online chat with another rep. They said my case was pending another department's review. but when I asked why the case was going to be closed they said it was because i didn't reply. but they confirmed they got other messages.

the rep didn't acknowledge that I had spent a lot of time updating the case repeatedly and just kept saying I didn't reply so that was my fault.

I believe in courteous customer service above all, but on top of not trusting the product anymore, the customer support confirms that the company does not back it's products or customers.

topic Customer Service help in Arlo Pro 2

Customer Service help