topic Re: Having trouble reconnecting camera in Arlo Pro 2

Having trouble reconnecting camera

martio — Sun, 12 Jan 2020 05:43:33 GMT

I recently purchased the arlo pro 2 with 3 cameras. I got it set up, used it for a couple of days and then one of the cameras was no longer working. After trying everything else I removed this camera from my app. My intention was to re sync it, like when I set it up. I've tried several times and can't get the camera to reconnect with the app. Has anyone else had this problem? How do I fix it? Help!

Re: Having trouble reconnecting camera

jguerdat — Sun, 12 Jan 2020 14:58:19 GMT

Is the battery dead? Have you tried plugging it in? WHat are the various LEDs on the base and camera showing when trying to sync?

Re: Having trouble reconnecting camera

martio — Sun, 12 Jan 2020 17:35:24 GMT

The battery is charged & I have tried plugging it in. The LEDs light up green like the sync has worked. I can see the other 2 cameras and watch the video feed but the third camera doesn't show anywhere on the app. So I have no access to see if it is working.

Re: Having trouble reconnecting camera

jguerdat — Mon, 13 Jan 2020 14:17:44 GMT

Reinsert the battery. Verify that the camera flashes a brief blue light when the battery makes contact, indicating power is connected. Briefly press the base sync button (don't hold it for 2 seconds) and then the camera sync button. What do the LEDs on the base and camera do?