topic Re: Arlo App for Android - Enabling Geofencing Message on opening in Arlo Pro 2

Arlo App for Android - Enabling Geofencing Message on opening

dl_foster — Tue, 07 Jan 2020 21:49:08 GMT

Arlo Android App keeps asking to enable geofencing when opening app. I get a screen asking "Enable this mobile device to participate in Geofencing?" I enable all devices, and confirm; but the message screen comes up again when the app is opened later.

Android App V2.12.2_27010, Released 121/24/19

Re: Arlo App for Android - Enabling Geofencing Message on opening

ShayneS — Tue, 07 Jan 2020 21:48:42 GMT

Hi @dl_foster

Have you tried to remove & re-install the app and test again?

Re: Arlo App for Android - Enabling Geofencing Message on opening

dl_foster — Wed, 08 Jan 2020 00:13:11 GMT

Yes, I did that per Arlo support recommendation. Now I am waiting to see if it stays fixed.

Thanks for your reply.

Re: Arlo App for Android - Enabling Geofencing Message on opening

trebor711 — Sun, 12 Jan 2020 15:37:13 GMT

Hi @ShayneS. Is this the suggested fix? I have this problem on both my SG9 and Samsung tablet.

Re: Arlo App for Android - Enabling Geofencing Message on opening

dl_foster — Sun, 12 Jan 2020 16:49:47 GMT

@trebor711 , after uninstalling the app, making sure that I had all of the latest updates on my phone (I did), rebooting phone and reinstalling the app everything seems to be working fine again.

Re: Arlo App for Android - Enabling Geofencing Message on opening

trebor711 — Sun, 12 Jan 2020 17:00:55 GMT

@dl_foster thank you. Gonna try this on my Samsung tablet first. Hopefully things will go smoothly.