topic Re: Arlo android app not alarming unless I have the app opened in Arlo Pro 2

Arlo android app not alarming unless I have the app opened

VIG — Wed, 08 Jan 2020 21:51:53 GMT

My Arlo app on my android doesn't alarm unless I have the Arlo app open. All your attempts to change this in my Android settings have failed. Please make sure that the app can push alarms when I am in the process of using another app, or the phone is simply idle.

Re: Arlo android app not alarming unless I have the app opened

JessicaP — Wed, 08 Jan 2020 23:43:29 GMT

Hi VIG,

Could you clarify on the problem you're having with the Arlo app on your Android device, specifically with not alarming you unless you have the app open? And what Android device are you using?

Re: Arlo android app not alarming unless I have the app opened

VIG — Thu, 09 Jan 2020 02:25:53 GMT

I receive a notification from Arlo when an event occurs on my Android, ONLY when I am looking at the Arlo app being open. If I am on the home page, or in email, or browsing, I don't get any notifications from Arlo when an even occurs. I have spent hours with tech support on this, and they have not been able to resolve.

Re: Arlo android app not alarming unless I have the app opened

jguerdat — Thu, 09 Jan 2020 14:40:23 GMT

Is the app set to not optimize battery in the phone settings for the app? That's needed for best results. I do note a recent change where even with that set my notifications seem to have a random pattern as to when they show up when the phone is sleeping.

Re: Arlo android app not alarming unless I have the app opened

JessicaP — Fri, 10 Jan 2020 17:16:22 GMT

You mentioned that you contacted the support team about this. Let me reach out to you via private message to gather some information from you.

Re: Arlo android app not alarming unless I have the app opened

VIG — Fri, 10 Jan 2020 19:50:39 GMT

After 2 days of testing, I conclude that jguerdat solved the problem: The required battery setting is to NOT save battery, and have the app on at all times. Thank you, jguerdat!