topic Re: Arlo app can't find the base station nor the cameras in Arlo Pro 2

Arlo app can't find the base station nor the cameras

bogusz245 — Sun, 05 Jan 2020 15:42:53 GMT

Hi
I have a problem with my base station. Suddenly it stopped communicating with the cameras. I tried resetting my router and also my base station and now I can't even find the base station. I've already tried:
-reset
-new setup
-creating new account
-setting up with other devices than my own
-reinstalling the app
My base station is VMB4000 Wireless
Best regards Bogusz

Re: Arlo app can't find the base station nor the cameras

jguerdat — Mon, 06 Jan 2020 14:21:08 GMT

What are the LEDs on the base showing? If you truly reset the base, you should have only the power and Internet LEDs as green with the Camera LED either off or amber.

Re: Arlo app can't find the base station nor the cameras

bogusz245 — Tue, 07 Jan 2020 16:47:59 GMT

@jguerdat Yep, the leds are lit like you said.

Re: Arlo app can't find the base station nor the cameras

jguerdat — Wed, 08 Jan 2020 12:29:01 GMT

And all devices have been removed from Settings, My Devices?

Re: Arlo app can't find the base station nor the cameras

bogusz245 — Wed, 08 Jan 2020 17:34:01 GMT

I dont even see that option so I guess that they are removed.

Re: Arlo app can't find the base station nor the cameras

jguerdat — Thu, 09 Jan 2020 14:19:15 GMT

I would think that a blank system (no devices installed) would still have a section under Settings called My Devices. Maybe not but what do you see under Settings?

Re: Arlo app can't find the base station nor the cameras

bogusz245 — Thu, 09 Jan 2020 19:59:14 GMT

@jguerdat On a mobile device I don't see anything, but on my pc I see My devices and Shared devices and there is nothing in them.

Re: Arlo app can't find the base station nor the cameras

StephenB — Fri, 10 Jan 2020 12:42:52 GMT

You said you tried creating a new account.

Are you using the old account or the new one?

Did you remove the devices from the old account before you tried adding them to the new one?

Re: Arlo app can't find the base station nor the cameras

bogusz245 — Thu, 16 Jan 2020 14:30:40 GMT

Yes I did delete. I checked both accounts, My devices tab does not appear.

Re: Arlo app can't find the base station nor the cameras

StephenB — Thu, 16 Jan 2020 15:08:34 GMT

Did you try adding back the base using the web ui?

If that still fails, then contact support: https://www.arlo.com/en-us/support/contact.aspx