topic Re: Arlo Pro 2, can't pull up live feed after Adobe Flash update in Arlo Pro 2

Arlo Pro 2, can't pull up live feed after Adobe Flash update. Shows "unexpected error occurred".

lowcountryearl — Wed, 08 Jan 2020 18:57:22 GMT

Went to play a live shot on Arlo this morning and it came up and said I need to update my flash player, click here so I did. Now when I try and play a live video a message poopoo's up and says "unexpected error occurred" and the screen goes black. So now not only do I have the issue of only pullup one camera from my video library on an Android device, since the December 24th Arlo update, now after an update of flash video, can't pull up live videos from a Windows based computer. Arlo, if your out there, please do more verifications before releasing updates.

So, what do I do, I have an entire Arlo camera security system that doesn't work?

Re: Arlo Pro 2, can't pull up live feed after Adobe Flash update

StephenB — Wed, 08 Jan 2020 01:17:43 GMT

@lowcountryearl wrote:

Went to play a live shot on Arlo this morning and it came up and said I need to update my flash player, click here so I did. Now when I try and play a live video a message poopoo's up and says "unexpected error occurred" and the screen goes black. So

What browser do you use?

Re: Arlo Pro 2, can't pull up live feed after Adobe Flash update

lowcountryearl — Wed, 08 Jan 2020 12:51:07 GMT

Chrome Ver 79

Re: Arlo Pro 2, can't pull up live feed after Adobe Flash update

StephenB — Thu, 09 Jan 2020 16:24:55 GMT

@lowcountryearl wrote:

Chrome Ver 79

Chrome uses a built-in flash player - not the actual plug in. So there's no need to install the adobe plug in (unless you also use FireFox).

When you first browse to my.arlo.com (before logging in), click on the padlock to the left of the URL in the address bar. You'll see a way to allow flash there. Once you've done that, you'll get a prompt to reload the page. After you do that, log in as usual. You'll be able to use flash on the Arlo site with no problems until you restart the browser.