topic Re: Firmware Update Arlo Pro 2 Failing (1.15.0.1_3162,xagent 3.2.7-rc1) in Arlo Pro 2

Firmware Update Arlo Pro 2 Failing (1.15.0.1_3162,xagent 3.2.7-rc1)

thekritic — Fri, 03 Jan 2020 13:39:57 GMT

I started getting notifications to update firmware to 1.15.0.1_3162,xagent 3.2.7-rc1 When update is attempted it fails. On the app, in devices, instead of seeing snapshot of last camera image for each camera, I am seeing message to update Base Station Firmware.

Does anyone know if this is a bad update or whether it will affect system operation?

Re: Firmware Update Arlo Pro 2 Failing (1.15.0.1_3162,xagent 3.2.7-rc1)

Hog72712 — Fri, 03 Jan 2020 18:06:50 GMT

I have this problem too. Would be nice to get some support from Arlo so we can use our cameras. Why does a firmware update have to be so complicated?

Re: Firmware Update Arlo Pro 2 Failing (1.15.0.1_3162,xagent 3.2.7-rc1)

thekritic — Fri, 03 Jan 2020 18:20:14 GMT

Hello Hog72712

I am sorry you are having the same issue, but at least I know I am not alone. I hope Arlo can shed some light on this.

It could be a release candidate and not the final release, since it says -rc1 at the end of the firmware release level.

Regards

Re: Firmware Update Arlo Pro 2 Failing (1.15.0.1_3162,xagent 3.2.7-rc1)

Hog72712 — Sat, 04 Jan 2020 01:09:50 GMT

Unplugging the base station and plugging back in “seems” to have fixed my issue.

Re: Firmware Update Arlo Pro 2 Failing (1.15.0.1_3162,xagent 3.2.7-rc1)

thekritic — Sun, 05 Jan 2020 00:14:37 GMT

Hello Hog72712

Pulling the plug worked for me as well!

Thanks for the advice!!!