topic Re: How to set up second account so I can use 2 Arlo system? Can't find the option to create new acc in Arlo Pro 2

How to set up second account so I can use 2 Arlo system? Can't find the option to create new account

jacuba — Thu, 02 Jan 2020 22:53:12 GMT

How do I open a second account so I can use two Arlo system? Every time I go to the Arlo site I either get the Arlo Home page or the sign-in page for my current account. I cannot find anything that gives me the option to create a new account. I have a second e-mail address and want to add 3 camera's and the base station for them. I don't want to pay the monthly fee just to add three camera's. I would go with the Arlo Smart for 8 camera's on one system if the price was not so steep. I don't need 30 days of storage either

Re: Ho do I set up a Second Account?

StephenB — Tue, 31 Dec 2019 16:19:45 GMT

@jacuba wrote:

How do I open a second account so I can use two Arlo system? Every time I go to the Arlo site I either get the Arlo Home page or the sign-in page for my current account. I cannot find anything that gives me the option to create a new account.

It's not as obvious as it should be.

Browse to https://my.arlo.com/#/home and you will see a "Create account" link.

Re: How to set up second account so I can use 2 Arlo system? Can't find the option to create new acc

jacuba — Thu, 02 Jan 2020 23:26:59 GMT

Went to the link to set up a new 2nd account and filled out the information using a variation of my first name, and my alternate email account with a new password. When I enter the information, I receive a red notice at the top of the screen, that the account already exists. I even went to my wife's desktop entering her maiden name, different email address and password only to get the same message.

Re: How to set up second account so I can use 2 Arlo system? Can't find the option to create new acc

JessicaP — Fri, 03 Jan 2020 16:09:36 GMT

Hi jacuba,

If the account already exists, try to reset the password to see if that helps, which you can go here: Forgot Password - my.arlo.com

Re: How to set up second account so I can use 2 Arlo system? Can't find the option to create new acc

jacuba — Fri, 03 Jan 2020 23:27:50 GMT

Thanks Jessica P, I must have had a account set up for my old Arlo Camera System. Do you know how to be able to choose which account I want to log into for either system, as my iPhone 11pro automatically logs me into my original account.

Re: How to set up second account so I can use 2 Arlo system? Can't find the option to create new acc

JessicaP — Mon, 06 Jan 2020 16:22:30 GMT

If you would like your Arlo system on a different account, you will need to remove your Arlo system from the account and log in to your original account and re-set it up.