topic Re: Frustrated arlo pro 2 device inactive no image in Arlo Pro 2

Frustrated arlo pro 2 device inactive no image

virkdoc — Mon, 30 Dec 2019 12:09:23 GMT

Recently purchased an Arlo Pro2 4 camera system with base station. Everything was installed as per instructions but there is no image from cameras. all I get on the camera screens is "This Device is inactive". A apaid Arlo smart subscription is required to activate the device.

Was with their technical help for an hour.

He made me reset the base station, make a different account, add and remove devices manually and everything possible but the cameras dont become active.

I got them from the USA and am using them in India. I dont know what to do at the moment.

Re: Frustrated arlo pro 2 device inactive no image

ShayneS — Thu, 02 Jan 2020 23:29:34 GMT

Hi @virkdoc

Are you still experiencing this issue? Do you have a case number I can review after contacting customer support?

Re: Frustrated arlo pro 2 device inactive no image

virkdoc — Fri, 03 Jan 2020 09:47:20 GMT

Yes have not been able to bring the cameras online.

Is it a hardware issue?

Case Number: 41363414

Re: Frustrated arlo pro 2 device inactive no image

ShayneS — Fri, 03 Jan 2020 18:43:51 GMT

Hi @virkdoc

I apologize for the inconvenience, I have escalated your case and customer support will be reaching out to you as soon as possible