topic Re: Not all Cameras appearing in app in Arlo Pro 2

Not all Cameras appearing in app

Maggie389 — Thu, 26 Dec 2019 18:53:05 GMT

Help, I have the arlo pro ( 2 cameras) and the arlo pro 2 (1 camera). Ever since the new app came out when I log into the app on my iphone ios 12.2 my third camera which is the pro does not show up as a device. I uninstalled and reinstalled cameras and app . It still doesnt show up. I tried customer service, they said I'd have to pay 100 to fix this issue. The camera is only a year old. Anyone heard of this or know of a fix?

Re: Not all Cameras appearing in app

JamesC — Mon, 30 Dec 2019 16:49:42 GMT

Maggie389,

It sounds like you may need to resync the camera. Have you tried to add the camera back to your account as a new device?

JamesC

Re: Not all Cameras appearing in app

Maggie389 — Mon, 30 Dec 2019 20:35:07 GMT

James I have tried resyncing, tried to add on but arlo says cant detect. I just dont understand. All cameras show up on my android phone. But not on my iphone running ios 13..3

Re: Not all Cameras appearing in app

StephenB — Tue, 31 Dec 2019 13:50:18 GMT

@Maggie389 wrote:
James I have tried resyncing, tried to add on but arlo says cant detect. I just dont understand. All cameras show up on my android phone. But not on my iphone running ios 13..3

Is the iPhone using the same account as the Android phone? Or is it using a different account that has been granted access to the cameras?

Re: Not all Cameras appearing in app

Maggie389 — Tue, 31 Dec 2019 15:53:49 GMT

Hi Stephanie, same arlo account different email account with access granted

Re: Not all Cameras appearing in app

JamesC — Thu, 02 Jan 2020 16:35:04 GMT

Maggie389,

If it's using a different email account with access granted, the Primary account must share access to that camera. Log in to the primary account and navigate to Settings > Grant Access > select the shared email > select the desired camera(s) > Save

JamesC