https://community.arlo.com/t5/Arlo-Pro-2/Unable-to-add-device-from-base-on-iPhone-7-Base-Station/m-p/1749713#M39862 <P>I have an iphone7. There must be some setting not allowing the device to be recognized. The base station is connected to my router and the blue light is on.</P> Fri, 03 Jan 2020 19:07:34 GMT Judytgolfer 2020-01-03T19:07:34Z https://community.arlo.com/t5/Arlo-Pro-2/Unable-to-add-device-from-base-on-iPhone-7-Base-Station/m-p/1749713#M39862 <P>I have an iphone7. There must be some setting not allowing the device to be recognized. The base station is connected to my router and the blue light is on.</P> Fri, 03 Jan 2020 19:07:34 GMT https://community.arlo.com/t5/Arlo-Pro-2/Unable-to-add-device-from-base-on-iPhone-7-Base-Station/m-p/1749713#M39862 Judytgolfer 2020-01-03T19:07:34Z https://community.arlo.com/t5/Arlo-Pro-2/Unable-to-add-device-from-base-on-iPhone-7-Base-Station/m-p/1749825#M39874 <P>" Unable to add device from base" could mean many things. We need to narrow them down.</P> <P>&nbsp;</P> <P>Takes us through the steps you are taking and the prompts and messages that you see.</P> Thu, 02 Jan 2020 15:05:58 GMT https://community.arlo.com/t5/Arlo-Pro-2/Unable-to-add-device-from-base-on-iPhone-7-Base-Station/m-p/1749825#M39874 michaelkenward 2020-01-02T15:05:58Z https://community.arlo.com/t5/Arlo-Pro-2/Unable-to-add-device-from-base-on-iPhone-7-Base-Station/m-p/1750049#M39926 <P>After working with the Arlo tech support we are convinced my internet provider must open the port for the additional Ethernet cable. I’m waiting for their reply.&nbsp;</P> Fri, 03 Jan 2020 01:01:12 GMT https://community.arlo.com/t5/Arlo-Pro-2/Unable-to-add-device-from-base-on-iPhone-7-Base-Station/m-p/1750049#M39926 Judytgolfer 2020-01-03T01:01:12Z