topic Re: I agree , video quality is fading in Arlo Pro 2

I agree , video quality is fading

Leeboy — Mon, 23 Dec 2019 19:53:51 GMT

Hi everyone , this is my first post . We are going on our 2nd year with a 4 pack camera kit. When we first got them , I’m 99% sure they were a lot more clearer than recently.
What I notice , is like it’s always trying to focus. It’s not bad when it’s set at normal camera distance , but any type of zoom starts to distort the picture. We have full strength internet signal. I’ve rebooted the router, re-powered the base station ,video quality always on best and nothing seems to help. I took a video of the newest camera we installed a few weeks ago. This car is about 22 feet away in broad daylight. We can’t even make out the license plate . I took a 15 second video and zoomed in on the plate. You can see what is happening the way it’s starts to get fuzzy. I feel the cameras als it useless if you wanted to zoom in on a intruders face . The moment you zoom , they distort. Any ideas ? ( link to video below)

https://streamable.com/3mc7c

Re: I agree , video quality is fading

billkex — Fri, 27 Dec 2019 19:41:52 GMT

I'm surprised it took you this long to notice. You aren't the only one dealing with this. 😝

For me all this tinky started around May/June 2019.

The quality is absolute CRAP.

We have been told they are working on it and should have a fix soon.

I'm keeping my fingers crossed.

Re: I agree , video quality is fading

Johnny87 — Tue, 24 Dec 2019 06:28:45 GMT

I agree. I have the ultra and quality got really bad. Any update on this??? I keep checking cameras individually and no new update.

Re: I agree , video quality is fading

ShayneS — Fri, 27 Dec 2019 19:53:48 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: I agree , video quality is fading

Leeboy — Wed, 01 Jan 2020 17:41:33 GMT

Here is a live video I recorded the other night

https://streamable.com/klprt

Re: I agree , video quality is fading

StephenB — Wed, 01 Jan 2020 18:05:27 GMT

@Leeboy wrote:

Here is a live video I recorded the other night

It'd be more useful to share an actual recording, instead of making a video of a screen.

Knowing the camera model and recording settings would also be good.