topic Re: I can't seem to have sound and motion detection on at once in Arlo Pro 2

Unable to have motion and sound detection enabled together

Arloguy411 — Fri, 03 Jan 2020 18:56:40 GMT

I don't know how long this has been an issue, I just noticed today... in the app, my audio detection icon was light gray, meaning it was not enabled. I saw no way to enable it. I am not the admin, so, I got the admin's phone and discovered something. While the camera were on "armed", the basic mode that comes pre-set, sound detection was off, even though in the first screen it said "motion and sound detection on."

So, we made a custom mode: motion and sound detection enabled.

But, after we saved and re-entered the app, the motion icon is light gray! This is not good, I need the camera to trigger with both things. What can I do?

Re: I can't seem to have sound and motion detection on at once

jguerdat — Wed, 01 Jan 2020 15:35:21 GMT

DId you enable your new custom mode? I'm sure you did but didn't say so.

Have you rebooted the base and reinserted the battery to ensure both are refreshed.

Re: I can't seem to have sound and motion detection on at once

Arloguy411 — Thu, 02 Jan 2020 00:01:45 GMT

Yes I enabled the mode. We have two camera under this mode and it's like either/or, the settings seem to only be applying to one camera now. I'll reboot the base station and report back. OF COURSE this happens when I need the camera to be working properly.