topic Re: Setting up family members in Arlo Pro 2

Setting up family members

Karlx — Fri, 03 Jan 2020 21:55:32 GMT

I’m trying to set up my wife’s phone with the security system however whenever one of us logs on the other is logged off. Any help or suggestions is appreciated.

Re: Setting up family members

StephenB — Tue, 31 Dec 2019 16:42:40 GMT

@Karlx wrote:
I’m trying to set up my wife’s phone with the security system however whenever one of us logs on the other is logged off. Any help or suggestions is appreciated.

You need to set up a different account on her phone. Then you can grant access to the cameras in the main account to hers.

It is annoying to have to set it up that way, but Arlo seems determined to allow only one log on at a time for an account.

Re: Setting up family members

jmtz — Thu, 02 Jan 2020 23:23:56 GMT

Hello,

We are having the same issue. We set up the cameras and base. Then we set up a different account and sent the invite, verified the email address but when the family member logs in they have nothing available to them. It looks like a brand new account and it says add new device.

What is the fix for this? We both want to be able to have access to the cameras.

Re: Setting up family members

Karlx — Thu, 02 Jan 2020 23:24:51 GMT

Thanks.
I was able to call support and they walked me through it. It took several times but we finally got it done. Thanks for your input.

Re: Setting up family members

Karlx — Thu, 02 Jan 2020 23:26:27 GMT

We had to call customer support. There are a few more steps involved that are not explained. Even then it took a while but she was finally set up to where we could use both phones at the same time.