https://community.arlo.com/t5/Arlo-Pro-2/Replaced-my-camera/m-p/1748911#M39720 <P>All I can say is wow. I bought a new Arlo Pro 2 add on camera 3 weeks ago. It has stopped charging - so I looked online and went through all the KB stuff (changing for an alternative battery etc) and concluded that it is a faulty device, not the battery.</P> <P>&nbsp;</P> <P>I tried to do all the support online but just got a series of different error messages when trying to do the chat and create a case online (using different devices here). After a painful conversation to get it set-up, I received an email to process the replacement which required another online form...yep, that failed too.. so I had to call again and go through all the details before being told that I had to pay to return the faulty device!! So, Arlo creates a malfunctioning product and I have to pay for the shipping to ensure I get a replacement. Unbelievable!</P> Wed, 01 Jan 2020 00:04:22 GMT MattArlo1 2020-01-01T00:04:22Z https://community.arlo.com/t5/Arlo-Pro-2/Replaced-my-camera/m-p/1748911#M39720 <P>All I can say is wow. I bought a new Arlo Pro 2 add on camera 3 weeks ago. It has stopped charging - so I looked online and went through all the KB stuff (changing for an alternative battery etc) and concluded that it is a faulty device, not the battery.</P> <P>&nbsp;</P> <P>I tried to do all the support online but just got a series of different error messages when trying to do the chat and create a case online (using different devices here). After a painful conversation to get it set-up, I received an email to process the replacement which required another online form...yep, that failed too.. so I had to call again and go through all the details before being told that I had to pay to return the faulty device!! So, Arlo creates a malfunctioning product and I have to pay for the shipping to ensure I get a replacement. Unbelievable!</P> Wed, 01 Jan 2020 00:04:22 GMT https://community.arlo.com/t5/Arlo-Pro-2/Replaced-my-camera/m-p/1748911#M39720 MattArlo1 2020-01-01T00:04:22Z https://community.arlo.com/t5/Arlo-Pro-2/Replaced-my-camera/m-p/1749226#M39729 <P>If you can exchange the system with the seller, that is better than arranging for a warranty replacement (generally true for all electronics).</P> Mon, 30 Dec 2019 19:00:21 GMT https://community.arlo.com/t5/Arlo-Pro-2/Replaced-my-camera/m-p/1749226#M39729 StephenB 2019-12-30T19:00:21Z