topic Re: Base station keeps going offline in Arlo Pro 2

Base station keeps going offline

Jim23 — Tue, 24 Dec 2019 00:14:17 GMT

Why is my base keeps going offline? Its the 2nd time it happened to me. First time i have to remove device and redo everything again. What if im away and i cant do this things? So no camera for couple or days or weeks?First, the live feed has static sounds. Now this. Its getting frustrating

Base Station keeps going offline lately

josephgarvey17 — Mon, 23 Dec 2019 18:38:26 GMT

Over the last month or two my base station keeps going offline. Works fine for a week and then goes offline. Have to reboot it when I get home and then it is fine for a week and then back to same thing. Killing my batteries as they try to connect back to an offline base.
I have done resets before and that is not fixing it. Not sure what has changed but it is frustrating. It seems to happen when my schedule switches from ARMED to my Daytime mode.

Re: Base Station keeps going offline lately

TomMac — Mon, 23 Dec 2019 21:13:52 GMT

I would manually change the arm/disarmed mode for a while to see if it is the schedule or the base.

Re: Base station keeps going offline

jguerdat — Tue, 24 Dec 2019 14:53:37 GMT

First you need to determine if it's really offline. Are you getting recordings or can you trigger one? Are the base LEDs green as required? Have you logged out and back in or force closed the app and reopened it? Have you tried a browser to verify?

Re: Base Station keeps going offline lately

Martian35g — Mon, 13 Jan 2020 13:14:44 GMT

I just started having the same problem about a month ago. I have had my cameras for 2 years with no problems until recently, my base station keeps going offline and depleting my camera batteries. If I restart the base station it will stay connected for a little bit then it goes back offline again.

Re: Base Station keeps going offline lately

StephenB — Mon, 13 Jan 2020 16:59:50 GMT

@Martian35g wrote:

I just started having the same problem about a month ago. I have had my cameras for 2 years with no problems until recently, my base station keeps going offline and depleting my camera batteries. If I restart the base station it will stay connected for a little bit then it goes back offline again.

What LED status are you seeing in the base when it goes off line? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

Re: Base Station keeps going offline lately

Martian35g — Tue, 14 Jan 2020 13:26:19 GMT

I will have to check that when it happens again,Thanks for the Info

Re: Base station keeps going offline

Rkentjrdo1 — Thu, 23 Jan 2020 14:25:00 GMT

Base station keeps going offline. It will still send me a notification but app shows its offline. I never had a problem for 2 years now every other day goes offline. It’s my lake house 3 hours away and I have to pay someone to reset it every time. Obviously this was due to software update. Please fix it

Re: Base station keeps going offline

ShayneS — Thu, 23 Jan 2020 21:38:56 GMT

Hi @Rkentjrdo1

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support