topic Re: Endless notifications with no triggers in Arlo Pro 2

Receiving false motion notifications on Pro 2. Tried changing size and zones to reduce but no avail.

Spesch — Mon, 23 Dec 2019 17:20:58 GMT

Please can someone help us. We have the Pro2 cameras and I’ve tried everything with changing the size and zones to reduce the number of notifications but to no avail. The notifications are endless and there are typically no triggers or a shadow movement from a slight breeze. It’s driving us to the point of wanting to get rid of them altogether. Thanks.

Re: Endless notifications with no triggers

Deidre2267 — Fri, 20 Dec 2019 17:22:20 GMT

I am having the very same issue and feel the same way. I am very close to getting rid of these cameras.

Do you have the monition detection at 20% or 80%?

Re: Endless notifications with no triggers

Spesch — Sat, 21 Dec 2019 11:23:10 GMT

I’ve tried changing the range on both ends and it made no difference. Yesterday I had 359 notifications because the snow was causing a reflection from the sun that would glint at the camera. It’s eating y airtime and Johns battery as well as being frustrating.

Re: Endless notifications with no triggers

jguerdat — Sat, 21 Dec 2019 14:03:33 GMT

Camera positioning and sensitivity settings can be all-important. Setting the camera view to minimize the total scope helps, especially when detection of people is out to ~25 feet. Getting airplanes and cars on the street just opens up the possibility of unwanted reflections causing false detections. Concentrate on that 25 foot area rather than a grand view.

ALso, many of us use different sensitivity settings for day vs. night since the sun's IR can cause issues. And don't forget that the sun's angle changes over time/seasons.