topic Re: Arlo pro 2 not recording data to library in Arlo Pro 2

Arlo pro 2 not saving recordings to library. Date is incorrect. Tried restarting Base Station.

Ajp88 — Thu, 19 Dec 2019 16:37:15 GMT

Hello,
My camera is not saving recordings to library. The date is also off in library. Says it's the 14th it's the 18th. I tried restarting base station and clearing browser data and cache. I can activate camera just no saved recordings to library. Any help would be appreciated.

Thanks,
Adam

Re: Arlo pro 2 not recording data to library

Ajp88 — Thu, 19 Dec 2019 00:01:12 GMT

I am also no longer getting notifications

Thanks

Re: Arlo pro 2 not recording data to library

jguerdat — Thu, 19 Dec 2019 14:22:03 GMT

What mode is selected in the Mode tab?

Re: Arlo pro 2 not recording data to library

Ajp88 — Thu, 19 Dec 2019 17:01:57 GMT

Armed motion detection on

Re: Arlo pro 2 not recording data to library

JessicaP — Fri, 20 Dec 2019 16:10:58 GMT

Hi Ajp88,

Make sure that your motion detection is working on your camera. Try testing using the motion detection test to see if your camera detects motion: How do I use the motion detection test for my Arlo device?

If that still doesn't work, try to remove the battery from your Arlo Pro 2 camera and re-insert it back in to see if that helps.

Re: Arlo pro 2 not recording data to library

Ajp88 — Fri, 20 Dec 2019 23:40:33 GMT

That seemed to have work. Thank you for your help.