topic Re: Arlo Pro 2 Camera stopped charging - Charging Fault in Arlo Pro 2

Arlo Pro 2 Camera stopped charging - Charging Fault error message

ArloPro2UserUS — Fri, 20 Dec 2019 16:36:55 GMT

HW Version H4

Firmware 1.125.13.1_1188

I am using a Netgear Charger and the cable, but I have started getting the following error: "A charging fault has been detected. Unplug and reconnect the charger from the camera side of the plug. If this error message persists, see KB article for Charging Faults." I have tried resetting the camera, reboot the camera, removed the battery, everything which I could think of, but I am still getting the error message listed above.

Also, all attempts to contact have failed, please advise.

Re: Arlo Pro 2 Camera stopped charging - Charging Fault

jguerdat — Thu, 19 Dec 2019 14:31:45 GMT

Could be an issue with the charger itself. Does it work on any other camera? Have you tried another charger that support Qualcomm QuickCharge which supplies both 5v and 9v outputs?

Re: Arlo Pro 2 Camera stopped charging - Charging Fault

ArloPro2UserUS — Thu, 19 Dec 2019 14:35:03 GMT

Hi

I have tried multiple chargers and the same chargers work with other 4 Arlo Pro 2 cameras.

Please advise.

Re: Arlo Pro 2 Camera stopped charging - Charging Fault

ArloPro2UserUS — Thu, 19 Dec 2019 14:57:06 GMT

Also, all attempts to create an Arlo case have failed, and hence I came here and posted my question. I am still in the 1 year warranty period.

Re: Arlo Pro 2 Camera stopped charging - Charging Fault

jguerdat — Fri, 20 Dec 2019 14:18:07 GMT

Using the Contact Support link at the bottom here is the only way to get a warranty claim going. We can't fix a hardware problem.

Re: Arlo Pro 2 Camera stopped charging - Charging Fault error message

Hallenti — Tue, 24 Dec 2019 22:34:45 GMT

I had issues with the charging fault indication. First I swapped the batteries between the two cameras I have. The camera in question still had the error, so I assumed it was the camera, not the battery. I carefully checked inside the camera, and I could see moisture. The camera was in use outside, not under cover. I removed the battery and put the camera in a warm spot (over a floor register) for a while to dry it out. I suppose a hair dryer could be used carefully. Once dried out, the camera with the battery began to charge and operate as usual.