topic New IOS App Doesn't Recognize Existing Camera and Base Station in Arlo Pro 2

App will not discover base

Mark- — Thu, 19 Dec 2019 05:34:02 GMT

Since the app update I can't discover my Arlo base. It's plugged directly into my modem.

New IOS App Doesn't Recognize Existing Camera and Base Station

JohnGoogelaar — Wed, 18 Dec 2019 00:31:41 GMT

I have the original Arlo base station with one old camera and 1 Pro camera. I view the cameras from my browser as well as an Ipad.

My old IOS app worked fine and I could see both cameras. When I install the current app, I only see the old camera, not the Pro device. When I try to add the Pro device back, the app just spins and eventually tells me it can't find other devices. If I re-install the legacy app, everything is fine again.

Can anyone offer any ideas to resolve this?

Thank you, John

Re: App will not discover base

ShayneS — Thu, 19 Dec 2019 05:34:55 GMT

Hi @mark

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: New IOS App Doesn't Recognize Existing Camera and Base Station

ShayneS — Thu, 19 Dec 2019 05:38:36 GMT

HI @JohnGoogelaar

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: New IOS App Doesn't Recognize Existing Camera and Base Station

JohnGoogelaar — Thu, 19 Dec 2019 13:29:36 GMT

I have verified that both cameras are synced to the base since I can see them normally from my Android app and the Chrome browser on my desktop. I have power cycled the base. I re-installed the new IOS app a couple of times. I am now back on the legacy app which works fine. I am not sure what next steps I can take - I am not super techy. Thanks!

Re: New IOS App Doesn't Recognize Existing Camera and Base Station

ShayneS — Thu, 19 Dec 2019 17:34:58 GMT

@JohnGoogelaar

I would suggest contacting customer support. I have attached the link here: Arlo Tech Support