https://community.arlo.com/t5/Arlo-Pro-2/Arlo-New-App-won-t-discover-device/m-p/1744675#M38810 <P>Arlo New App is atrocious, and the troubleshooting support is even worse.&nbsp; For an expensive system, it is unacceptable.</P> <P>&nbsp;</P> <P>Spending hours trying to get my phone to discover Arlo devices for hours to no avail. Tried everything....deleted app. re-installed.&nbsp; Reset base device multiple times.&nbsp; Reset router multiple times.&nbsp; followed every troubleshooting step documented.</P> <P>&nbsp;</P> <P>Should not be this difficult- especially when forced off an app that was working just fine</P> Thu, 12 Dec 2019 22:45:37 GMT rug92901 2019-12-12T22:45:37Z https://community.arlo.com/t5/Arlo-Pro-2/Arlo-New-App-won-t-discover-device/m-p/1744675#M38810 <P>Arlo New App is atrocious, and the troubleshooting support is even worse.&nbsp; For an expensive system, it is unacceptable.</P> <P>&nbsp;</P> <P>Spending hours trying to get my phone to discover Arlo devices for hours to no avail. Tried everything....deleted app. re-installed.&nbsp; Reset base device multiple times.&nbsp; Reset router multiple times.&nbsp; followed every troubleshooting step documented.</P> <P>&nbsp;</P> <P>Should not be this difficult- especially when forced off an app that was working just fine</P> Thu, 12 Dec 2019 22:45:37 GMT https://community.arlo.com/t5/Arlo-Pro-2/Arlo-New-App-won-t-discover-device/m-p/1744675#M38810 rug92901 2019-12-12T22:45:37Z https://community.arlo.com/t5/Arlo-Pro-2/Arlo-New-App-won-t-discover-device/m-p/1745249#M38881 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/769650">@rug92901</a></P> <P>&nbsp;</P> <P>Did you perform a factory rest on the base station or did you just reboot it?</P> Thu, 12 Dec 2019 22:47:28 GMT https://community.arlo.com/t5/Arlo-Pro-2/Arlo-New-App-won-t-discover-device/m-p/1745249#M38881 ShayneS 2019-12-12T22:47:28Z