topic Re: Cameras keep disconnecting in Arlo Pro 2

Cameras run great then they don't run. Will record for 2 minutes than only seconds.

ScottMc1 — Mon, 09 Dec 2019 23:21:50 GMT

My cams will run great, then they don’t run. They’ll record for 2 minutes, then only for seconds or a minute. My home isn’t large, no odd blockages. I’ve done EVERYTHING possible to cure this. So far my system is unreliable. I’m leaning on the base station as the problem. Can Arlo give a fix please? I’ve seen many others who share the same issues as I.

Re: Cameras keep disconnecting

ScottMc1 — Sat, 07 Dec 2019 20:44:44 GMT

Strange enough the three cameras that do this the most are the closest cameras to the hub.

Re: Cameras keep disconnecting

JessicaP — Mon, 09 Dec 2019 23:23:43 GMT

Hey ScottMc1,

Make sure that you don't have any interference going on between your Arlo Base Station and your cameras (such as router or modem).

You can also try optimizing motion detection or testing the motion detection test to make sure everything works properly:

Re: Cameras keep disconnecting

ScottMc1 — Tue, 10 Dec 2019 07:37:39 GMT

My base station is close to my router/modem. How far should it be placed? More than 3 feet? 13 feet? I’d appreciate your help on this. Cheers!

Re: Cameras keep disconnecting

JessicaP — Tue, 10 Dec 2019 15:25:03 GMT

Make sure you place your cameras at least 10 feet or 3 meters from the Base Station. You can refer to this article to learn how to prevent any interference going between your devices: How do I position my Arlo Pro 2 camera?

Re: Cameras keep disconnecting

ScottMc1 — Tue, 10 Dec 2019 17:06:24 GMT

They’re definitely not the issue. I asked about the base station and the router/modem. Mine are close together. How far apart do you recommend that they be placed?
Thanks.

Re: Cameras run great then they don't run. Will record for 2 minutes than only seconds.

StephenB — Thu, 12 Dec 2019 14:35:36 GMT

@ScottMc1 wrote:

My cams will run great, then they don’t run. They’ll record for 2 minutes, then only for seconds or a minute.

If your cameras are set to record until motion stops, then try setting them to record for a fixed time, and see if that works.

Re: Cameras keep disconnecting

Eric182 — Thu, 12 Dec 2019 16:10:43 GMT

Are they Arlo pro 2’s and under AC power?
If so, see this thread;

https://community.arlo.com/t5/Arlo-Pro-2/About-1-3-of-recordings-play-about-10-seconds-and-video-freezes/m-p/1717736#M32436

Re: Cameras keep disconnecting

ScottMc1 — Thu, 12 Dec 2019 19:30:15 GMT

I’ve done everything possible. It comes to the conclusion that the software/firmware are in dire need of a patch or update/upgrade. The system is in complete kaos. I wish the Arlo Team would stop saying just to reboot the system. That’s poor support. Arlo NEEDS TO ISSUE A SYSTEM FIX ASAP! I hope they do. I’ve spent a bundle on it, 9 cameras!

Re: Cameras run great then they don't run. Will record for 2 minutes than only seconds.

ScottMc1 — Thu, 12 Dec 2019 19:31:28 GMT

Done that too. Arlo needs to RELEASE A SYSTEM FIX ASAP!