topic Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly in Arlo Pro 2

Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

sangwinacher — Tue, 03 Dec 2019 22:56:47 GMT

After Dec 2 update, whenever you open Arlo, or select any of the options within the app (mode, devices, library, etc.), a big solid notification that just says "Arlo" is popped across the top of the screen for every action performed. See attached screen shot. This was not happening prior to Dec 2 update.

Running latest Android 10 with latest security patch level: December 5, 2019.

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

jguerdat — Wed, 04 Dec 2019 14:24:27 GMT

Not happening here. Try rebooting the phone and reinstalling the app.

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

sangwinacher — Wed, 04 Dec 2019 14:31:48 GMT

App has had storage and cache cleared and reinstalled, still same issue. It's something local with the application it seems. Worked fine until Dec 2 update. I'm running a Google Pixel 3 XL.

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

silverado44 — Wed, 04 Dec 2019 16:53:03 GMT

Mode still not showing what status the base is in still blank. So this new update did nothing.

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

jguerdat — Thu, 05 Dec 2019 14:04:39 GMT

I also have a Pixel 3 XL and am having no problems with any of the above. The Mode tab does take a little while to show up so I wait until the icons for each camera on the Devices tab appear before moving on to other things.

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

sangwinacher — Thu, 05 Dec 2019 14:46:34 GMT

I first updated to the latest Android Security update, then I updated to the new Arlo app, and that's when it immediately began. Uninstalling/Clearing cache didn't resolve it, so that's why I suspected maybe the latest security update caused it.

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

chip0 — Thu, 05 Dec 2019 15:55:17 GMT

Same issue here. Blank notification constantly when open and when switching tabs.

Pixel 3a XL with latest Google Dec 2019 security update.

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

sangwinacher — Thu, 05 Dec 2019 16:09:00 GMT

Glad I'm not the only one...

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

chip0 — Thu, 05 Dec 2019 16:48:23 GMT

Yeah, and by the way, the constant blank notifications still appear even when notifications are "muted".

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

sangwinacher — Thu, 05 Dec 2019 16:57:41 GMT

Yeah, and the notification will even pop when exiting the app...

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

jguerdat — Fri, 06 Dec 2019 14:30:57 GMT

I just started getting this, too - why not initially, I don't know. The notification goes away for me in about 5 seconds or so.

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

sangwinacher — Fri, 06 Dec 2019 14:32:37 GMT

Royal pain huh? Does it also happen for you each time you navigate within the menus or even when minimizing the app?

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

leelh — Mon, 09 Dec 2019 12:07:39 GMT

I started having this same issue two days ago. Generates blank notifications whenever I interact with the Devices tab in the Arlo Android app.

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

sofon — Mon, 09 Dec 2019 15:08:28 GMT

This just started happening to me too, very annoying, any fixes yet?

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

sangwinacher — Mon, 09 Dec 2019 17:04:00 GMT

@JamesC can you look into this?

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

ShayneS — Mon, 09 Dec 2019 19:06:24 GMT

Is the issue only occurring on the Pixel phone?

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

sangwinacher — Mon, 09 Dec 2019 19:26:27 GMT

I just had another pixel 3 running with the latest Arlo app and it was working fine. Once the latest Android security update was done as I mentioned above, the Arlo pop-up began to start happening so it looks like it's due to the security update that Google released. Since Pixels are the first to get the Google security updates, this will likely only be experienced and reported with these phones initially until they start rolling the update out to other providers/phones.

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

sofon — Mon, 09 Dec 2019 22:51:15 GMT

Nope, I'm on a Samsung A30 - the problem only started occurring right after I updated my phone (and subsequently all the apps too) yesterday though.

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

sangwinacher — Tue, 10 Dec 2019 00:46:22 GMT

Believe me, I never said it was a Google problem. It's an app problem for sure.

Re: Dec 2 Update - Android Receives Blank "Arlo" Notification Constantly

chip0 — Tue, 10 Dec 2019 03:38:08 GMT

Pop up also occurs when starting Play or Stop of any camera from device tab.

Devs, whenever you decide to fix this really annoying bug, will you please improve to "Mute Notification" controls? Please add a Mute button to the actual notification. Especially if we aren't using the e911 and other buttons you did include there. Please include the most common action we actually want to use on notifications (Mute!).