topic Pro 2 cameras keep going offline randomly in Arlo Pro 2

Pro 2 cameras keep going offline randomly

johnboydavis — Tue, 10 Dec 2019 17:13:45 GMT

I have 9 wireless PRO2 cameras 4 on one account and 5 on a different account. starting today the cameras keep going offline and then back on again all at random. might be 1 camera or all 9. anyone else with this problem?

Re: cameras going offline

jguerdat — Sat, 07 Dec 2019 14:27:40 GMT

When I see something like this, I force close the app and open it again. For a browser, log out and back in.

Re: cameras going offline

johnboydavis — Mon, 09 Dec 2019 16:42:33 GMT

that's not the problem. the 3rd green light has gone out so no WIFI connection to cameras. Support thinks the base unit has gone faulty and are going to replace

Re: cameras going offline

johnboydavis — Tue, 10 Dec 2019 20:10:09 GMT

OK got a new base station and have the same problem BUT if I reset and do NOT connect the Arlo doorbell or chime everything works fine. So some how the bell or chime (think its the chime) when connected to the base station knocks the base unit wifi offline so the cameras stop working

Re: cameras going offline

jguerdat — Wed, 11 Dec 2019 13:37:35 GMT

Follow up with support using your new observations.