topic Re: Videos not loading to library in Arlo Pro 2

Getting notifications when Arlo Pro 2 camera is triggered but many of the videos aren't loading

Bobby37 — Fri, 06 Dec 2019 22:36:07 GMT

I recently purchased 3 wireless Arlo pro 2 cameras and I’m getting notifications when the camera is triggered, but many of the videos aren’t loading to the library.

Re: Videos not loading to library

StephenB — Fri, 06 Dec 2019 17:01:49 GMT

Do you use activity zones?

Re: Videos not loading to library

Bobby37 — Fri, 06 Dec 2019 17:44:02 GMT

Hey StephenB,
Thank you for responding. The way I understood it the cameras had to be connected to a power source to access activity zones? At this point all 3 cameras are wireless.

Re: Videos not loading to library

StephenB — Fri, 06 Dec 2019 22:34:39 GMT

@Bobby37 wrote:
The way I understood it the cameras had to be connected to a power source to access activity zones? At this point all 3 cameras are wireless.

No. If you have a paid subscription then you can use cloud activity zones. With these, the video is streamed to the cloud whenever motion is detected, and the cloud determines whether the motion is in the zone or not. If it is not in the zone, the recording is discarded.

I asked because there have been a couple of issues with activity zones on pro 2 cameras.

@Bobby37 wrote:
... but many of the videos aren’t loading to the library.

Sometimes they do arrive later. It'd be helpful to check for that.

Are the recordings that you do get pixelated or have any other issues (pauses, etc)?

Do you have a USB thumb drive connected to the base?