Recording issue, live viewing problem

Sky916 — Fri, 06 Dec 2019 00:18:36 GMT

I just bought 3 arlo pro 2 cameras. It will not record when it detect motion even when I enable in the camera settings. Also I can not view the camera when I am outside of my house. I can only see live camera when I am inside the house. Any idea why?

My hub is VMB3500, can I use pair it with Arlo Pro 3?

Re: Recording issue, live viewing problem

StephenB — Fri, 06 Dec 2019 00:01:56 GMT

@Sky916 wrote:

My hub is VMB3500, can I use pair it with Arlo Pro 3?

No. https://kb.arlo.com/000062253/Is-Arlo-Pro-3-backwards-compatible-with-my-existing-Arlo-system

@Sky916 wrote:
I just bought 3 arlo pro 2 cameras. It will not record when it detect motion even when I enable in the camera settings. Also I can not view the camera when I am outside of my house. I can only see live camera when I am inside the house. Any idea why?

I suggest contacting support. https://www.arlo.com/en-us/support/contact.aspx

topic Recording issue, live viewing problem in Arlo Pro 2

Recording issue, live viewing problem

Re: Recording issue, live viewing problem