topic Re: No manuel recordings when plugged in in Arlo Pro 2

No manuel recordings when plugged in

Retired_Member — Thu, 05 Dec 2019 19:54:28 GMT

Hello

I have recently bought arlo pro 2 (VMS4230P) and can't see my manual recordings in my libary.
This only happen when the cameras are plugged in and if i run them on battery i can see the recordings in my libary.

Every thing else seems to work.

I am sorry for my bad english but i hope you can read and understand.

Nicken

Re: No manuel recordings when plugged in

Dannybear — Wed, 04 Dec 2019 08:41:43 GMT

I can confirm the same issue you describe with my pro2 system. No idea when the bug appeared but likely the latest base firmware.
Interestingly it will allow a single recording to the cloud but no more after that on any cabled cameras. If you power cycle the camera charger it again allows a single recording to be made.
Power cycling the base will allow the single recording again.

Re: No manuel recordings when plugged in

StephenB — Thu, 05 Dec 2019 15:01:54 GMT

@Dannybear wrote:
I can confirm the same issue you describe with my pro2 system. No idea when the bug appeared but likely the latest base firmware.

It might be helpful if people seeing this bug would identify the base station model they are using.

Re: No manuel recordings when plugged in

Dannybear — Fri, 06 Dec 2019 04:06:27 GMT

My system details are

Arlo Base Station VMB4000 - 1.14.1.2_2916_1fdeefd - 5th November 2019

Arlo Pro 2 VMC4030P - 1.125.13.0_31717 - 16th April 2019

Re: No manuel recordings when plugged in

Retired_Member — Fri, 06 Dec 2019 19:08:40 GMT

@StephenB My base station VMB4500 1.14.0.9_2883_cab9a4b.

Nicken

Re: No manuel recordings when plugged in

StephenB — Sun, 08 Dec 2019 14:01:42 GMT

Thx. My own pro 2 cameras are connect to VMB5000 base stations, and manual recordings are working on my cameras. But they aren't connected to AC power.

Re: No manuel recordings when plugged in

Retired_Member — Mon, 09 Dec 2019 18:59:40 GMT

Hello @StephenB

This only happen when cameras are plugged in for me.

I am also interested in base station vmb5000.

Do you still have the free 7-days cloud recording plan when you use your pro 2 cameras with vmb5000 base station or does this only work with the original base station?

Nicken

Re: No manuel recordings when plugged in

ShayneS — Tue, 10 Dec 2019 19:26:06 GMT

Hi @Retired_Member

Are you still having issues viewing your manual recordings in the library?

Re: No manuel recordings when plugged in

Retired_Member — Tue, 10 Dec 2019 19:47:18 GMT

Yes, no manuel recordings in library when cameras are plugged in and if cameras are on battery every manuel recording is in library.

I have talked to the support in Sweden and they have passed on this problem to the technicians at arlo.

It looks like a software problem because every thing else seems to work fine and hopefylly they will fix it with a update.

Nicken

Re: No manuel recordings when plugged in

ShayneS — Fri, 13 Dec 2019 23:42:03 GMT

Hi @Retired_Member

I was not able to replicate this issue. Have you tried contacting customer support regarding this issue?

Re: No manuel recordings when plugged in

Retired_Member — Sat, 14 Dec 2019 09:00:22 GMT

Yes i have talked to the customer support in sweden and they passed the problem to technicians at arlo.

I tried to do manuel recordings this morning and everything showed up in the library .

I have not heard from customer support in sweden yet but l guess they have fixed it because i have not chaged anything in my system and now it works 👍.

Nicken

Re: No manuel recordings when plugged in

ShayneS — Mon, 16 Dec 2019 19:47:54 GMT

@Retired_Member

That is great news. Please let me know if you have any other questions.

Re: No manuel recordings when plugged in

Retired_Member — Tue, 17 Dec 2019 20:52:58 GMT

Here comes an update.

The manuel recordings has worked since last reply but unfortunately has new problems appeared.

Randomly without any reason does one off my two cameras stop detecting motion and does not record but the second camera still work.

This applies for both my cameras and to fix it i have to reboot the base station.

Before when l had problem with manually recordings this never happend.

I am sorry to say but i am starting to regret my purchase.

Nicken

Re: No manuel recordings when plugged in

ShayneS — Tue, 17 Dec 2019 21:34:09 GMT

@Retired_Member

I would suggest to reboot the camera by removing > Re-inserting the battery or removing from Settings > My Devices - Re-Add it.