https://community.arlo.com/t5/Arlo-Pro-2/Granted-access-but-user-unable-to-register/m-p/1742717#M38534 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/767967">@Smith2019</a></P> <P>&nbsp;</P> <P>Has he successfully created his own account? Have you tried to delete&nbsp;the request &amp; send another?</P> Tue, 03 Dec 2019 18:47:23 GMT ShayneS 2019-12-03T18:47:23Z https://community.arlo.com/t5/Arlo-Pro-2/Granted-access-but-user-unable-to-register/m-p/1742400#M38494 My husband and I just purchased the Arlo 2 Pro wireless cameras. I set up the account under my email address and granted him access however, once he registers from the link it says that the system is unavailable. Our connection is good and WiFi is strong so I’m at a loss on why he can’t go through the process. Sun, 01 Dec 2019 22:36:03 GMT https://community.arlo.com/t5/Arlo-Pro-2/Granted-access-but-user-unable-to-register/m-p/1742400#M38494 Smith2019 2019-12-01T22:36:03Z https://community.arlo.com/t5/Arlo-Pro-2/Granted-access-but-user-unable-to-register/m-p/1742717#M38534 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/767967">@Smith2019</a></P> <P>&nbsp;</P> <P>Has he successfully created his own account? Have you tried to delete&nbsp;the request &amp; send another?</P> Tue, 03 Dec 2019 18:47:23 GMT https://community.arlo.com/t5/Arlo-Pro-2/Granted-access-but-user-unable-to-register/m-p/1742717#M38534 ShayneS 2019-12-03T18:47:23Z