topic Problems with two way audio on arlo pro 2 in Arlo Pro 2

Pro 2 Push To Talk is not working properly

JoeTO — Mon, 28 Oct 2019 22:20:01 GMT

I have latest firmware and software. I have read numerous issues with Arlo 2 Way Audio going back to 2018. Why is this an ongoing problem? In my case, like most of the others... When live, you have perfect audio response, you can hear the camera area. When you depressing the mic 🎤 no problem. Person at camera hears no problem. Here is the problem... Once you release the mic button, you can no longer hear the audio at the camera. That sucks. It is obvious this is an ongoing problem with Arlo. What are plans to finally to fix this ongoing issue and when is the expected fix date?

Two Way Audio does not work Arlo pro 2

moaw — Sat, 29 Jun 2019 04:12:52 GMT

Hi,
I have 4 arlo pro 2 camera system . Push to talk doesn’t work on any of the 4 cameras ,it used to work when I first bought system early 2017 and stopped working after 2 months .
I tried all the solutions suggested in Arlo community with no luck , including resetting all cameras and base station/ delete app and reinstall.

I called support in January 2019 and they told me it is a known issue and they are working on a fix (two years working in a fix!!!) .

only reason I bought arlo pro 2 is 2 way audio and I wish I didn’t make that decision to buy such a bad cameras

Re: Two Way Audio does not work Arlo pro 2

Dannybear — Sat, 29 Jun 2019 05:17:42 GMT

What are the specific reason for it not working. No audio to camera, no audio from camera?
App not working etc.
It’s working for me but not brilliant.

Re: Two Way Audio does not work Arlo pro 2

moaw — Sat, 29 Jun 2019 09:31:53 GMT

No audio to camera , person I’m watching on camera can’t hear me.

I’m sure that I was pressing and holding mic on my phone but that didn’t work , I tried iOS/ Android / my windows laptop , none of them worked .

Re: Two Way Audio does not work Arlo pro 2

Dannybear — Sat, 29 Jun 2019 10:45:26 GMT

I have read that android phones have issues with low audio to the cameras. Some users have had to use headsets on their PCs.
I use iOS iPhone 5s and you have to wait for the microphone button to go black before the audio is passed through to the camera. Very delayed and choppy but clear after a while.

Re: Two Way Audio does not work Arlo pro 2

moaw — Sat, 06 Jul 2019 14:09:31 GMT

I managed to get 3 out 4 cameras working , the fourth camera seems defective . I reset router / arlo base station to manufacture settings, removed and added back arlo cameras to my account ,nothing seems can fix 4th camera , spent 2 hours on phone call with arlo support team .

Re: Two Way Audio does not work

ShayneS — Tue, 15 Oct 2019 21:40:30 GMT

Hi @JoeTO

Have you tried contacting customer support regarding this issue? I would suggest contacting them and creating a case. I have attached the link here for you - Arlo Tech Support

Two Way Audio does not work

Leizl — Mon, 21 Oct 2019 17:51:06 GMT

Exactly the same problem on my and my wife’s phones. We have iPhone 6s - iOS 13.1.3.
Any suggestions from anyone or Arlo?
I guess it’s a software compatibility issue with the new iOS...

Re: Two Way Audio does not work

JoeTO — Mon, 21 Oct 2019 20:28:20 GMT

I’m on iOS 12.x so that’s cant be the problem. Let’s be real. I’m sure Arlo knows the problem and keeps talking around it better never fixes it. NOT IMPRESSED.

Re: Two Way Audio does not work

ShayneS — Tue, 22 Oct 2019 21:19:50 GMT

I would suggest to contact customer support & inform them of the issue you are experiencing. I have provided the link here for you. Arlo Tech Support

Re: Two Way Audio does not work

Leizl — Fri, 25 Oct 2019 19:29:25 GMT

I have contact Customer Support, they said to try to do that:
1. Tap or click Settings > My Devices and select the camera with audio issue.
2. Scroll to the bottom of the page and tap or click Remove Device.
3. Take out the battery from your camera.
4. Wait 5 seconds.
5. Put the battery again to camera.
6. Tap or click Devices (In the Arlo app)
7. Add the new device
8. Choose Arlo Pro 2 camera and follow steps in your Arlo app.
(...)
9. Please, try if the audio on your camera is working.

I’ve tried that, but it doesn’t work.
I have that problem with all my cameras, not only one.

I have replied what customer service suggested, but I haven't get an answer yet.

A new Arlo app was released yesterday (2.10): same problem even with the new software...

Has anyone any idea how to fix that issue?

Re: Two Way Audio does not work

ShayneS — Fri, 25 Oct 2019 20:38:43 GMT

@Leizl

Which cameras are you experiencing this issue with?

Does this occur when using the web browser as well?

Re: Two Way Audio does not work

Leizl — Fri, 25 Oct 2019 21:11:37 GMT

Cameras are Arlo pro 2, totally 3 cameras. My wife has the same problem with her phone as well.
We have iPhone 6s (iOS 13.1.3)

I haven’t tried with the web browser yet, I will do that tomorrow, but we usually use only the app on phone

Re: Two Way Audio does not work

Leizl — Tue, 29 Oct 2019 21:10:59 GMT

Hi,

Just to inform you that my two way audio is working now, after I update iOS to the 13.2 version.

I hope this solve the problem to all of you with the same issue.

Ciao!

Arlo Pro 2 Push to talk does not work on Android device

BRR9 — Fri, 08 Nov 2019 20:38:17 GMT

Tried multiple times, but push to talk does not work and I don't hear any of my short sentences from camera. On my mobile arlo app has access to my microphone and I am using Samsung Note 8 ( Android ). arlo app and firmware is upto date.

Re: Two Way Audio does not work Arlo pro 2

jbandes — Mon, 11 Nov 2019 23:10:49 GMT

Mine used to work fine when I bought them too. Yesterday I upgraded my Front door camera to an Arlo 3 and I tested it with my Android Note 10+ and it worked. I decided to test my other 5 Arlo Pro 2 Cameras but they did not work from my Android Phone. You press and hold the button to speak and you either hear nothing from the camera or something so low that you cant really hear it.

I went to my computer and opened up a Chrome Browser and logged in to My Arlo account and everything works from the computer browser so the problem is Android and the mobile app.

I also noticed that I could not hear Audio today on the Arlo 3. Tonight I am going to reset everything to factory default to see if that fixes anything but it is very annoying that Push to Talk is so hit and miss. It used to work when I first bought the kit so not sure why they cant fix it.

Re: Pro 2 Push To Talk is not working properly

Quelepa — Wed, 13 Nov 2019 02:55:03 GMT

I have an Iphone 7 and have the same exact issue. I just bought the cameras this past weekend.
(((When live, you have perfect audio response, you can hear the camera area. When you depressing the mic 🎤 no problem. Person at camera hears no problem. Here is the problem... Once you release the mic button, you can no longer hear the audio at the camera.)))

Arlo, a response will be appreciated.

Thanks

Re: Pro 2 Push To Talk is not working properly

ShayneS — Wed, 13 Nov 2019 19:04:02 GMT

Hi @Quelepa

Have you tried contacting customer support with this issue? Do you have a case number?

Re: Pro 2 Push To Talk is not working properly

Quelepa — Wed, 13 Nov 2019 19:09:11 GMT

Will do.

Re: Pro 2 Push To Talk is not working properly

ShayneS — Wed, 13 Nov 2019 21:23:39 GMT

@Quelepa

Here is the link to the support team. Hopefully it's one less step for you Arlo Tech Support