topic Re: Cannot discover new camera in Arlo Pro 2

Cannot discover new camera

Cheukmingk — Sun, 24 Nov 2019 09:13:46 GMT

I just bought an add on Pro2 camera, and I was trying to add the new device via the arlo app. However, the app couldn’t discover the camera. I have tried several times, and it just didn’t work. Anyone can help me with this? Thanks!

Re: Cannot discover new camera

jguerdat — Sun, 24 Nov 2019 14:20:14 GMT

I avoid using the app to sync cameras. Just press the base sync button briefly (don't hold it for 2 seconds) and then press the camera sync button. What do the LEDs on the base and camera show? Did you sync successfully?

Re: Cannot discover new camera

Cheukmingk — Mon, 02 Dec 2019 07:33:28 GMT

Thank you! I tried it, but still doesnt work. I guess something is wrong with the camera.

Re: Cannot discover new camera

ShayneS — Mon, 02 Dec 2019 21:26:03 GMT

Hi @Cheukmingk

Without using the app, can you try and press the sync button once on the base station, then for a second or two on the camera & see if this helps. Be sure to keep the camera within two feet of the base station.