topic Re: Arlo Pro 2 - Cannot login into myarlo in Arlo Pro 2

Arlo Pro 2 - Cannot login into myarlo

TPetrich — Wed, 27 Nov 2019 02:06:01 GMT

I have no problems with the Arlo app on my iPhone, but I cannot log into the Arlo Web Portal on my Mac.

I am running Mac OS 10.14.6 and using Chrome Version 78.0.3904.108 (Official Build) (64-bit)

Re: Arlo Pro 2 - Cannot login into myarlo

jguerdat — Wed, 27 Nov 2019 13:49:11 GMT

What's the exact issue? How far do you get? Do you have 2FA enabled?

Re: Arlo Pro 2 - Cannot login into myarlo

TPetrich — Wed, 27 Nov 2019 14:21:57 GMT

I do not have 2-step verification active.

When attempting to log into the portal I have tried entering the 6-digit code generated from my iPhone's app and I have also tried tried a different verification method, entering a code emailed me. In both cases the "processing circle" simply keeps spinning. I've left it like this for 30 minutes and it does not stop.

The funny thing is, as this is happening the app on my phone states that I have been logged out of the Arlo app as I have logged in on another device.

Re: Arlo Pro 2 - Cannot login into myarlo

StephenB — Thu, 28 Nov 2019 00:36:57 GMT

@TPetrich wrote:

I do not have 2-step verification active.

When attempting to log into the portal I have tried entering the 6-digit code generated from my iPhone's app and I have also tried tried a different verification method, entering a code emailed me.

This sure sounds like you do have 2-step verification enabled.

Re: Arlo Pro 2 - Cannot login into myarlo

TPetrich — Thu, 28 Nov 2019 00:48:53 GMT

Stephen,

You are right. I do have it on. I didn’t realize I did that. Do I have to turn it off before activating my account using my Mac?

Re: Arlo Pro 2 - Cannot login into myarlo

StephenB — Thu, 28 Nov 2019 02:38:07 GMT

@TPetrich wrote:
You are right. I do have it on. I didn’t realize I did that. Do I have to turn it off before activating my account using my Mac?

You should be able to log in with it on. But I suggest turning it off (at least as a test), and see if you can log in from the Mac.

Re: Arlo Pro 2 - Cannot login into myarlo

TPetrich — Tue, 03 Dec 2019 21:23:08 GMT

I was finally able to login on my Mac, once I turned off 2 Factor Auth.
Thank you