topic Re: Change of the terms of service and Verisure sale in Arlo Pro 2

Change of the terms of service and Verisure sale

Xavier13 — Sun, 24 Nov 2019 16:37:28 GMT

I’m very concerned that Arlo has decided to sell their comercial services, my contract and my data to Verisure.

Arlo is a closed system that depends on their servers to operate. When I purchased my Arlo it came with the assurance that Netgear would provide the service to access my cameras as part of the purchase, at least in a free tier that required no extra expenditure on my part.

However in the new terms there’s no mention of the free tier. So I assume that the new services to continue using my cameras will require the payment of a monthly fee (the amount is not currently available).

I’m very upset because this is not the product I purchased in the first place. I chose Arlo because it did not require monthly payments, but it seems that this has changed now.

As this has changed the essence of the product I want to know what is the procedure to return my Arlo cameras for a full refund.

Thank you

Re: Change of the terms of service and Verisure sale

Zodah — Mon, 25 Nov 2019 08:30:38 GMT

I agree. I selected Arlo just because I didnt want to use any of the big security firms. They dont add any value for me. I also selected Arlo because they have a free basic service. If this changes I dont know what to to.

Re: Change of the terms of service and Verisure sale

JamesC — Wed, 27 Nov 2019 20:45:42 GMT

For more information on the partnership with Verisure, please visit http://www.arlo.com/en-us/about/press-releases/2019/Arlo-Verisure-Partnership.aspx

JamesC