https://community.arlo.com/t5/Arlo-Pro-2/CVR-and-Customer-Service-Complaint/m-p/1741263#M38381 <P>I signed up for the CVR on 8 cameras.&nbsp; The same day I discovered two were not recoding.&nbsp; Called Arlo customer support the next day and worked with them to resolve the issue for over an hour.&nbsp; Technician could not figure it out.&nbsp; Asked to let it run for a few days to see if it would resolve itself. (Yah, right) &nbsp; Week later, I called back with same ticket number and the same issue was now affecting more cameras.&nbsp; After another hour new representative stated the problem was with my internet service provider and that I need to work out the issue with them. (Yah right..is there a pattern here?)&nbsp; Ask to speak to a supervisor.&nbsp; Told the supervisor was in a meeting and would call me back in 2 hours.&nbsp; Received the call-back 2 and a half hours later.&nbsp; Immediately was put on hold for 30 minutes; I hung up; supervisor never answered.&nbsp; Called back a few hours later and immediately asked for a supervisor.&nbsp; Rep stated the supervisor was busy (no other explanation). Cancelled my CVR subscription but they charged me from the date I started the subscription to the date I cancelled.&nbsp; Explaining that I did not receive the service I paid for fell on deaf ears.&nbsp; I was not refunded the full subscription price.&nbsp; Have invested a good amount of money (and now time) for a total of 16 cameras and related accessories for my home.&nbsp; I will soon will be returning all to Best Buy.&nbsp; There are too many other security companies with similar products.&nbsp; Arlo has some serious problems which need to be addressed by senior level management.</P> Sun, 24 Nov 2019 15:19:24 GMT Gman56 2019-11-24T15:19:24Z https://community.arlo.com/t5/Arlo-Pro-2/CVR-and-Customer-Service-Complaint/m-p/1741263#M38381 <P>I signed up for the CVR on 8 cameras.&nbsp; The same day I discovered two were not recoding.&nbsp; Called Arlo customer support the next day and worked with them to resolve the issue for over an hour.&nbsp; Technician could not figure it out.&nbsp; Asked to let it run for a few days to see if it would resolve itself. (Yah, right) &nbsp; Week later, I called back with same ticket number and the same issue was now affecting more cameras.&nbsp; After another hour new representative stated the problem was with my internet service provider and that I need to work out the issue with them. (Yah right..is there a pattern here?)&nbsp; Ask to speak to a supervisor.&nbsp; Told the supervisor was in a meeting and would call me back in 2 hours.&nbsp; Received the call-back 2 and a half hours later.&nbsp; Immediately was put on hold for 30 minutes; I hung up; supervisor never answered.&nbsp; Called back a few hours later and immediately asked for a supervisor.&nbsp; Rep stated the supervisor was busy (no other explanation). Cancelled my CVR subscription but they charged me from the date I started the subscription to the date I cancelled.&nbsp; Explaining that I did not receive the service I paid for fell on deaf ears.&nbsp; I was not refunded the full subscription price.&nbsp; Have invested a good amount of money (and now time) for a total of 16 cameras and related accessories for my home.&nbsp; I will soon will be returning all to Best Buy.&nbsp; There are too many other security companies with similar products.&nbsp; Arlo has some serious problems which need to be addressed by senior level management.</P> Sun, 24 Nov 2019 15:19:24 GMT https://community.arlo.com/t5/Arlo-Pro-2/CVR-and-Customer-Service-Complaint/m-p/1741263#M38381 Gman56 2019-11-24T15:19:24Z https://community.arlo.com/t5/Arlo-Pro-2/CVR-and-Customer-Service-Complaint/m-p/1741410#M38382 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/766950">@Gman56</a>&nbsp;wrote:<BR /> <P>I signed up for the CVR on 8 cameras.&nbsp; The same day I discovered two were not recording.&nbsp;&nbsp;</P> <HR /></BLOCKQUOTE> <P>How many base stations do you have?&nbsp; The bases are spec'd to handle up to 5 simultaneous recordings.</P> <P>&nbsp;</P> <P>Also, you need at least 8 mbps of internet upload speed (1 mbps per camera).</P> Mon, 25 Nov 2019 14:39:32 GMT https://community.arlo.com/t5/Arlo-Pro-2/CVR-and-Customer-Service-Complaint/m-p/1741410#M38382 StephenB 2019-11-25T14:39:32Z