topic Re: New app update is a complete disaster - again in Arlo Pro 2

New app update is a complete disaster - again

I_In_The_Sky — Sun, 24 Nov 2019 17:02:39 GMT

After updating nothing followed Into to new app and Arlo system does not work. I have reset, deleted, reinstalled, updated, turned on/off power several times and no improvement. It just spins and does not find.
It is clear, from reading in this forum, that I am not alone. Everyone has these problems. For the price of these systems, it is not acceptable these weeks of down time. I want my money back. Every time there is an update some problems arise. How can we trust you now?

Re: New app update is a complete disaster - again

ShayneS — Tue, 26 Nov 2019 17:57:06 GMT

Hi @I_In_The_Sky

Have you tried contacting customer support regarding this issue with devices not following to the new app? I have attached the link here for you - Arlo Tech Support

Re: New app update is a complete disaster - again

Retired_Member — Wed, 27 Nov 2019 17:08:48 GMT

Just wanted to add couple of observations for iOS version of the App running on iPhone XS Max:

Badge notifications (red dot with numbers in the upper right corner of App’s icon) are no longer working! This been broken for some time now and I wonder if it still works for other users. Personally, I’m finding this to be a problem because it is no longer possible to see if triggering events have occurred by simply glancing at phone screen.
Auto-scroll to top (to scroll up camera list by tapping upper edge of iPhone’s screen) stops working after live view for a camera was activated and stopped. The App must be re-launched for it to start working again. This got broken with last update to App version 2.11.1 dated 11/19/2019.

These are probably not the most critical issues but they do affect usability and indicative to lack of attention to details by developers and unqualified QA team…

Re: New app update is a complete disaster - again

I_In_The_Sky — Tue, 03 Dec 2019 19:11:14 GMT

No solutions there.

My base station shows three green lights and the base station can be seen in the app. Then I do the sync camera process successfully (flashes blue quickly = syncing) but no cameras come up in the app.
Very disappointed since everything worked well until the app update.