topic Re: Battery running low after 12 hours in Arlo Pro 2

Pro and Pro 2 are connected to Solar Panel to charge. Battery runs low after 12 hours to 40%.

SanmigQueen — Mon, 18 Nov 2019 23:24:05 GMT

My Pro2 & pro are connected to solar panels to charge, but they show battery charging subject to weather, but there going down. So much so that I charged it with the mains to 109% & after 12 hours it was down to 40% without use. Not happy.

Re: Battery running low after 12 hours

StephenB — Sun, 17 Nov 2019 20:52:02 GMT

@SanmigQueen wrote:

after 12 hours it was down to 40% without use.

Are you seeing any evidence of lost connections between the camera and the base (for instance live streaming failing)?
Do you have some estimate of the number of minutes of recording per day? If you use activity zones, you'll need to delete them before trying to benchmark this number.

Re: Battery running low after 12 hours

SanmigQueen — Mon, 18 Nov 2019 20:29:27 GMT

Hi, thanks for your help, but it’s not on during the day when I’m at home & it probably records a max of about 15 minutes a day. It was fully charged Friday night by the mains & by Monday morning it was flat.

Re: Battery running low after 12 hours

StephenB — Mon, 18 Nov 2019 22:39:39 GMT

@SanmigQueen wrote:

it’s not on during the day when I’m at home & it probably records a max of about 15 minutes a day

This is with activity zones off?

Re: Battery running low after 12 hours

SanmigQueen — Sun, 24 Nov 2019 10:13:51 GMT

All sorted now. I’ve bought a new battery & it works ok now. However I’m not happy about spending £60 on a new battery when they are rechargeable, plus there corrected to a genuine Arlo solar panel.

Re: Battery running low after 12 hours

jguerdat — Sun, 24 Nov 2019 14:21:01 GMT

Did you contact support to invoke your warranty?

Re: Battery running low after 12 hours

SanmigQueen — Sun, 24 Nov 2019 14:54:23 GMT

I’ve frequently contacted them and had live web chat, but did not correct my problem and they were really, really slow to reply, then they said they hadn’t heard from me so the case was closed. That wasn’t true I replied every time.

So unhappily I purchased another battery & it works ok.

I’m not happy as I’ve 4 cameras and don’t want to buy a new battery every 6 months for them as there expensive as are the cameras etc. I have an Arlo solar panel for each one, as I thought that would keep the battery topped up. How wrong was I? I’m really not happy or impressed.

Re: Battery running low after 12 hours

jguerdat — Mon, 25 Nov 2019 14:29:39 GMT

Since the battery seems to be defective, your option is to use the warranty and use the Contact Support link to get it replaced. There's also the phone option besides Chat.

Re: Battery running low after 12 hours

SanmigQueen — Mon, 25 Nov 2019 17:08:35 GMT

Many thanks for your help. I’ll try what you suggest .