topic Arlo Pro 2 Recording Volume Low in Arlo Pro 2

Arlo Pro 2 Recording Volume Low

MSLTX — Sat, 23 Dec 2017 20:22:27 GMT

Has anyone noticed the recording and live stream volume level is much lower with Arlo Pro 2 than the Arlo Pro or Arlo Q?

I have updated to the latest firmware: 1.124.1.0_15483. My HW version is H3.

The Arlo Pro 2 is at the exact same spot as my previous Arlo Pro and when played through either the browser or the iOS app, I can barely hear anything. If I turn up the volumn, then it'll be way too loud when playing recordings from Arlo Pro or the Arlo Q.

Re: Arlo Pro 2 Recording Volume Low

Johnny290 — Sun, 24 Dec 2017 01:58:03 GMT

Yes same with my pro2

Re: Arlo Pro 2 Recording Volume Low

JamesC — Thu, 28 Dec 2017 19:50:50 GMT

MSLTX,

Is there any improvement if you do increase the volume? (just to test)

JamesC

Re: Arlo Pro 2 Recording Volume Low

Johnny290 — Thu, 28 Dec 2017 19:54:12 GMT

No improvement the volume is clearly much lower than Arlo Pro 1 every time you turn on pro 2 camera you have to increase the volume on your smartphone to hear anything then when you go back to Pro one you have to turn it down again

Re: Arlo Pro 2 Recording Volume Low

MSLTX — Thu, 28 Dec 2017 20:09:24 GMT

@JamesC

Yes, I can hear the recording if I crank up the volumn (100%) on my Mac or iPhone. That's still not as loud as recoding made by Arlo Pro 1 (or Q) when played at 30% volume.

BTW, I did file a case with Netgear Support. I followed the instructions on removing battery, remove device form account, re-sync device to account, etc. The sound volume issue remains.

Thanks,

Re: Arlo Pro 2 Recording Volume Low

powerful03 — Sun, 25 Feb 2018 23:43:23 GMT

I'm having the same problem also, volume from arlo pro is much louder that arlo pro 2. Did anyone fix this issues???

Re: Arlo Pro 2 Recording Volume Low

MSLTX — Mon, 26 Feb 2018 23:15:44 GMT

It was not resolved. My ticket was escalated to level 2 support. I got a replacement unit with the same issue. I am hoping a firmware update can fix it.