topic Re: CVR -- Activity Zones in Arlo Pro 2

CVR -- Activity Zones

A1_most-Done — Fri, 22 Nov 2019 13:25:57 GMT

I use my PC -- NOT an ap to view live views on my cameras. Arlo has shut down live view with a yellow triangle with an explanation point inside to "set up activity zone". I don't have a C V R Plan. Do not intend to wire the cameras for C V R. Can someone please turn the notification off so my cameras will allow me to "live view" when needed!!!! This has only been occurring for a few days. Can someone at ARLO check into this please.

Re: CVR -- Activity Zones

StephenB — Fri, 22 Nov 2019 15:20:34 GMT

You should still be able to live stream the camera when that triangle is displayed.

If you have a paid or trial subscription, you can also create a single activity that covers the entire field of view.

Note that CVR is very different from Activity zones (and requires it's own subscription).

Re: CVR -- Activity Zones

A1_most-Done — Fri, 22 Nov 2019 19:31:13 GMT

Out of six (6) cameras, none will live stream with the triangle displayed.

Do not have paid or trial subscription.

I just need whoever is holding my cameras hostage with the triangle to release them from the offer to set of Activity zones. I click the triangle and click on Not Now and the triangle goes away, but cameras still will not go into live view on my PC.

Re: CVR -- Activity Zones

StephenB — Fri, 22 Nov 2019 20:50:02 GMT

@A1_most-Done wrote:

Out of six (6) cameras, none will live stream with the triangle displayed.

Do not have paid or trial subscription.

There is a limit of 5 cameras for the free accounts. Not sure if that is your issue or not.

I'm not seeing that triangle at the moment, but when I have seen it I had no problem with live streaming.

You might need to contact support: https://www.arlo.com/en-us/support/contact.aspx

Re: CVR -- Activity Zones

A1_most-Done — Sat, 23 Nov 2019 13:29:09 GMT

https://kb.arlo.com/000062163/Where-is-the-Basic-Subscription-plan

This explains the 6 camera support.

Will contact support as you suggested.