topic Re: waves going across my video image in Arlo Pro 2

One of the Arlo Pro 2 cameras is showing rapid waves going across on image?

Get2david — Wed, 20 Nov 2019 16:49:43 GMT

I have a Arlo Pro base running 3 camera and one of the 3 is Arlo Pro 2 camera. the Arlo Pro cameras don't have any issues but the Arlo Pro 2 camera sometime show rapid waves going across almost electrical looking waves distort the video completely. so much you can't even tell what the video is. If I change the photo quality from high to low back to high problem is corrected. But trying to understand why I have the issue

Re: waves going across my video image

StephenB — Tue, 19 Nov 2019 18:36:32 GMT

Could you post a sample recording that shows the problem?

Re: waves going across my video image

Get2david — Tue, 19 Nov 2019 18:39:42 GMT

https://my.arlo.com/hmsweb/users/library/share/link/93D39EFAE8C4A8D7_201911

Re: waves going across my video image

Get2david — Tue, 19 Nov 2019 18:50:47 GMT

Posted.....BTY.. the camera is located fairly close to the base.. and it's not constantly it's maybe once every two to four weeks... in all weather conditions cold or hot

https://my.arlo.com/hmsweb/users/library/share/link/93D39EFAE8C4A8D7_201911

Re: waves going across my video image

StephenB — Tue, 19 Nov 2019 18:52:15 GMT

@Get2david wrote:
https://my.arlo.com/hmsweb/users/library/share/link/93D39EFAE8C4A8D7_201911

Thanks. What you are seeing is a corrupted video stream (where parts are missing, or perhaps have errors).

Does this happen on every recording or live stream? How far away is the camera from the base?

Re: waves going across my video image

Get2david — Tue, 19 Nov 2019 18:57:41 GMT

Both..... and at first I would unsync the base with the camera and then I discovered that I could changed the resolution it fixes the problem temporarily... I do always leave the unit plugged in and in high resolution... one last thing it is pretty close to a outdoor light fixture

Re: waves going across my video image

Get2david — Tue, 19 Nov 2019 18:59:59 GMT

I have an Arlo 2 much further away doesn't happen it ...only happens on the Arlo 2 Pro... which I have plugged in all the time to utilize the early playback feature

Re: waves going across my video image

StephenB — Tue, 19 Nov 2019 20:30:14 GMT

@Get2david wrote:
I have an Arlo 2 much further away doesn't happen it ...only happens on the Arlo 2 Pro... which I have plugged in all the time to utilize the early playback feature

Try unplugging it, and let us know if the corruption goes away.

If it doesn't, then swap the cameras and see if the problem stays with the camera.