topic 3-Second Look Back Not Working? in Arlo Pro 2

3-Second Look Back Not Working?

Charjay — Mon, 18 Nov 2019 11:49:37 GMT

I have one of my Arlo Pro 2 cameras plugged in, but I don't think the 3-second look back is working. 1 out of 20 times it looks like it possibly worked but even then it looks like a "less than 1-second" look back (1 second before someone enters the field of view).

How do I get it to do a 3-second look back properly?

Re: 3-Second Look Back Not Working?

StephenB — Mon, 18 Nov 2019 11:58:14 GMT

@Charjay wrote:
1 out of 20 times it looks like it possibly worked but even then it looks like a "less than 1-second" look back (1 second before someone enters the field of view).

How do I get it to do a 3-second look back properly?

The buffering is hard-wired into the camera, so there are no settings to control it.

Most likely, the motion detection itself isn't being triggered right away. You could try tuning that with the motion detection test. Changing the camera positioning can help, there are some tips on that here: https://kb.arlo.com/000051462/How-do-I-position-my-Arlo-Pro-2-camera

Re: 3-Second Look Back Not Working?

Charjay — Mon, 18 Nov 2019 12:07:03 GMT

I just tried something: I stood directly below the camera, out of sight, and got onto a step ladder and waved my hand directly in front of the camera for 1 second and then pulled my hand away. The video that is recorded and saved doesn't even show my hand. That means the look-back feature definitely isn't working. It isn't being initiated by the plugging in of the camera.

Re: 3-Second Look Back Not Working?

StephenB — Mon, 18 Nov 2019 12:21:27 GMT

@Charjay wrote:
I just tried something: I stood directly below the camera, out of sight, and got onto a step ladder and waved my hand directly in front of the camera for 1 second and then pulled my hand away. The video that is recorded and saved doesn't even show my hand. That means the look-back feature definitely isn't working. It isn't being initiated by the plugging in of the camera.

If you could put a clock that counts seconds in the background, it might give you more precise information on when the recording starts. For instance, move your hand into the field of view, and just keep it there for a while. Note the time on the clock when you move your hand, and compare that with what you see on the recording. This could be repeated with/without power.

You might also want to test this with a second camera, and see if it has the same issue.

Another option is to contact Arlo support. https://www.arlo.com/en-us/support/contact.aspx

Re: 3-Second Look Back Not Working?

Charjay — Mon, 18 Nov 2019 14:05:18 GMT

I tried it with and without it plugged in, and the delay is the same. There is no look-back happening. I've tried it with all 4 of my cameras and they are all doing the same thing. No look back happening.

Re: 3-Second Look Back Not Working?

StephenB — Mon, 18 Nov 2019 15:07:40 GMT

@Charjay wrote:
I tried it with and without it plugged in, and the delay is the same. There is no look-back happening. I've tried it with all 4 of my cameras and they are all doing the same thing. No look back happening.

Assuming you are seeing the status as AC powered in the app/web client, then I think contacting support is the next step - unless @JamesC (or one of the mods) has another idea. https://www.arlo.com/en-us/support/contact.aspx

Re: 3-Second Look Back Not Working?

JamesC — Tue, 19 Nov 2019 19:02:16 GMT

Charjay,

How do you have the camera plugged in? Are you using a solar panel or the standard power adapter?

For more information on look back, take a look here: How does the Look Back feature work on my Arlo camera?

JamesC

Re: 3-Second Look Back Not Working?

Playboi1 — Sat, 22 Feb 2020 00:43:12 GMT

Im having the same problem with the pro 3. I have them plugged in and It's not working. It will show the object coming on the screen but when you play the video it be almost out of camera view

Re: 3-Second Look Back Not Working?

Shaun1234 — Mon, 20 Apr 2020 15:30:55 GMT

Hi I've just purchased the PRO3 and I have the same issue did you sort this on the pro3?

Re: 3-Second Look Back Not Working?

Playboi1 — Mon, 20 Apr 2020 15:47:42 GMT

No still not working