topic Re: I would like a PRO 2 camera but do not want the dark night vision issue in Arlo Pro 2

I would like a PRO 2 camera but do not want the dark night vision issue

stang12 — Mon, 04 Dec 2017 16:22:12 GMT

Hi,

I would like a PRO 2 camera but do not want the dark night vision issue.

Will there be a firmware update? Will there be a announcement that the problem was fixed?

Wait for the PRO 3 to come out?

Thank you.

Re: I would like a PRO 2 camera but do not want the dark night vision issue

Streak2 — Mon, 04 Dec 2017 16:22:25 GMT

I have 4 Pro 2s running with no night vision issues.

Buy from a retailer with a good return policy. If you're not happy just return the kit.

Re: I would like a PRO 2 camera but do not want the dark night vision issue

MrTonyToca — Mon, 04 Dec 2017 17:14:03 GMT

if you are purchasing an Arlo Pro 2, you WILL have poor night vision no matter what. Unless some fix is coming but Netgear hasnt given us any reason to believe that there is going to be a fix coming. I've tested 8 arlo pro 2 cameras and all had the same night vision issues.

Re: I would like a PRO 2 camera but do not want the dark night vision issue

RobertRosal — Tue, 05 Dec 2017 17:16:28 GMT

I would wait and see if they can fix it. If not, wait again for the Pro 3 and wait again.

I own both the first Arlo and also the Pro. I learned from the first Arlo, stay on the outside and look in and see. Once Netgear gets their act together and fixes the problems then buy.

Re: I would like a PRO 2 camera but do not want the dark night vision issue

GeekGear — Sat, 23 Dec 2017 02:52:12 GMT

I bought the four camera kit. All of the cameras outside have poor night vision. One of the cameras is in the garage. The night vision is excellent. What is the difference? Is it the enclosed space that helps or the walls that are white? Two things that come to mind.

I have to believe this is a firmware issue. The major difference between the Arlo and Pro is the base and the camera 1080p and 5 second roll back or what ever it is called. The basic guts of the two cameras are likely the same including IR. If it worked better on the older pro then it should be an easy firmware fix for the Pro. Pro as in Arlo Pro and a pun. Which begs the question why is the fix taking so long.

Re: I would like a PRO 2 camera but do not want the dark night vision issue

Johnny290 — Sat, 23 Dec 2017 03:20:14 GMT

One of my cameras is an Arlo Pro 2 the rest are Arlo Pros I will not buy another Pro 2 unless they fix this night vision problem. That's if they even can

Re: I would like a PRO 2 camera but do not want the dark night vision issue

Johnny290 — Sat, 23 Dec 2017 03:26:10 GMT

I get a kick out of this person who says he has 4 Arlo Pro 2 cameras with no night vision issues he must be using them indoors. Because if he uses them Outdoors with poor lighting conditions forget it you won't see anything

Re: I would like a PRO 2 camera but do not want the dark night vision issue

GeekGear — Sat, 23 Dec 2017 03:28:08 GMT

I would like to add that a couple of my cameras are working better in IR. It appears the white background does the trick. What changed, it is snowing. A general question, once IR captures the image does it need white balance to work well in all backgrounds. My guess is Netgear has to fix the white balance. That was an uneducated guess.

Re: I would like a PRO 2 camera but do not want the dark night vision issue

Johnny290 — Sat, 23 Dec 2017 03:29:52 GMT

Mine too the snow is a great reflector

Re: I would like a PRO 2 camera but do not want the dark night vision issue

GeekGear — Sat, 23 Dec 2017 03:30:51 GMT

If you are referring to me I said the outdoor cameras are bad with the one indoor camera working well.

Re: I would like a PRO 2 camera but do not want the dark night vision issue

Johnny290 — Sat, 23 Dec 2017 03:32:27 GMT

No I wasn't referring to you there was another guy who says he has for Arlo Pro twos with no night vision issues. I also tried one indoors and it works quite well but I want to use it Outdoors

Re: I would like a PRO 2 camera but do not want the dark night vision issue

GeekGear — Sat, 23 Dec 2017 03:36:27 GMT

Johnny290, this is why I think the fix for Netgear is a white balance fix. With digital cameras you can have a total dark image and with white balance bring back the image. There can be issues but white balance can fix a dark image.

Re: I would like a PRO 2 camera but do not want the dark night vision issue

GeekGear — Sat, 23 Dec 2017 03:38:00 GMT

Johnny290, sorry for this misunderstanding. Most of us do want them outside. I agree this is a serious issur.

Re: I would like a PRO 2 camera but do not want the dark night vision issue

Johnny290 — Sat, 23 Dec 2017 03:40:44 GMT

I understand as far as a firmware fix though this problem has been going on for quite a while and not a peep out of Netgear so I'm not sure that they can fix it

Re: I would like a PRO 2 camera but do not want the dark night vision issue

steve_t — Sat, 23 Dec 2017 04:05:45 GMT

GeekGear wrote:
I would like to add that a couple of my cameras are working better in IR. It appears the white background does the trick. What changed, it is snowing. A general question, once IR captures the image does it need white balance to work well in all backgrounds. My guess is Netgear has to fix the white balance. That was an uneducated guess.

I think there's full frame metering. I see people complain about poor night vision who have a wall or a bush or other object in the foreground that is brightly reflective and they wonder why the dark areas are dark. I also have no problems even in minimally lit areas but most of my areas have some light or are small enough to have reflective surfaces around. I don't point any cameras into dark, wide open spaces like others seem to. You need something for the IR to reflect off. But I do agree that either the IR illumunation is marginally less than the Pro or the wider field of view makes it appear a little worse. Hopefully the engineers can crank up the gain a little in low light though, I wouldn't want mine any higher

Re: I would like a PRO 2 camera but do not want the dark night vision issue

steve_t — Sat, 23 Dec 2017 04:22:47 GMT

Having just said about foreground objects being too reflective, here's a screenshot from one of my Pro 2 cameras. The tree at the bottom of the frame has Xmas lights on it. The wall to the right is highly reflective. The roofline top left makes an appearance. The other Arlo camera on the fence on the left shows up quite brightly too with its IR illuminators on

Re: I would like a PRO 2 camera but do not want the dark night vision issue

Johnny290 — Sat, 23 Dec 2017 14:06:17 GMT

Arlo Pro 2

Re: I would like a PRO 2 camera but do not want the dark night vision issue

GeekGear — Sat, 23 Dec 2017 14:49:03 GMT

We can put up a sign that says, "Burglars please attempt any robberies between sunrise and sunset. " I think Netgears solution is going to be the wireless light coming out in the Spring.

Re: I would like a PRO 2 camera but do not want the dark night vision issue

MichaelRo — Sat, 23 Dec 2017 19:39:24 GMT

No response from the company????!!

What is the point of providing this feedback about this issue for nearly 2 months now if the company is ignoring they have a product defect.? Seems the endless posts on this community board are futile since Netgear is ignoring it.

Re: I would like a PRO 2 camera but do not want the dark night vision issue

Streak2 — Sat, 23 Dec 2017 20:04:17 GMT

Netgear are aware of this issue and have made it a priority to fix. There will hopefully be some new firmware out soon.

Having said this, I have 4 Pro 2's installed with no night vision issues providing there are no nearby surfaces reflecting the IR back into the lens.