topic Audio and video are out of sync on Arlo Android app. Have not checked on local storage. in Arlo Pro 2

Audio and video are out of sync on Arlo Android app. Have not checked on local storage.

PNelson — Fri, 15 Nov 2019 15:38:10 GMT

Recently, I have noticed on one of my camera that the video and audio are out of sync on one of my cameras. The video of my dog barking is not in sync with the audio. This is on the video file from Arlo's server. I am using the app on an andriod (Galaxy) phone. I have not examined the version on local storage.

Any suggestions on a fix?

Re: Audio out of sync with Video

billkex — Fri, 15 Nov 2019 02:23:27 GMT

Same here, as well as recorded video that has pixelating, freezing, speeding up, blurry images, etc.

It was never that way prior to April-May 2019.

Re: Audio out of sync with Video

PNelson — Fri, 15 Nov 2019 05:00:40 GMT

I still have other problems that I mentioned in different topic that I started:

1) Random fail to detect and record video

2) Moving person in the video suddenly disappears, but the video keeps playing

3) Stops recording video while motion continues (it does not time out)

4) Periodic poor video quality

and now add to the list:

5) video and audio out of sync.

After numerous and lengthy calls with tier 2 customer support, Arlo replaced the base station and one camera, but the problems continue. I have concluded the Arlo system is just not that reliable and nothing can be done resolve the problem.

Re: Audio out of sync with Video

StephenB — Fri, 15 Nov 2019 14:41:19 GMT

@PNelson wrote:

5) video and audio out of sync.

There are a couple ways this can happen, but I think most likely explanation in this case is video corruption/loss in the stored file. It'd be useful to check the USB storage, and see if it is happening there as well.